Document Control Center Supervisor

Classification: Non-Exempt / Full-Time
Location: St. Paul, MN

About the Role

The DCC Supervisor is responsible for overseeing the day-to-day operations of the Document Custody Center (DCC), including document management, shipping and logistics, workflow coordination, production planning, and employee supervision. This position will lead a team of 20 or more employees while ensuring operational efficiency, quality standards, productivity goals, and SLA compliance.

Responsibilities

• Supervise and lead a team of 20+ employees, including scheduling, coaching, and performance management.
• Manage all DCC processes including Trailing Documents, Recording, Scanning, Shipping, and Document Storage workflows.
• Develop daily production and staffing plans based on volume forecasts.
• Ensure adequate workflow is assigned to offshore teams and monitor production output.
• Review offshore production, identify errors, and provide feedback.
• Monitor client and internal SLAs and productivity metrics.
• Manage shipping and logistics processes for client document deliveries.
• Coordinate daily with offshore teams on production requirements.
• Train and onboard new team members.
• Partner with IT to resolve system issues.
• Conduct performance reviews and corrective action when necessary.
• Support special projects and perform other duties as assigned.

Pay

$20/hour