Document Administration – Collateral Specialist II (On-site)

About the role

The Document Administration Collateral Specialist II plays a crucial role in facilitating the timely processing of collateral and servicing documentation for Shellpoint Mortgage Servicing. This position involves managing a variety of tasks including receiving, cataloging, and shipping requested documents, communicating with vendors and investors, and ensuring compliance with investor requirements.

Responsibilities

• Ensure requested documentation is accurately completed within specific task SLAs.
• Request collateral files from investor-designated document custodians to ensure all needed documentation is obtained (within specific SLAs).
• Communicate with vendors, investors, Portfolio Managers, etc., professionally and in a timely manner.
• Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.
• Update and annotate all actions/follow-ups processed on loans in all appropriate systems.
• Prepare required reporting – management, investor, vendor, etc.
• Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS.
• Update and maintain real-time inventory of received physical collateral and servicing files.
• Update and maintain real-time inventory of images of documents contained within the physical collateral and servicing files received.
• Identify, process, catalog/inventory and prepare shipments of any requested documents (Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) or full collateral/servicing files for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.
• Ensure requested collateral files and/or specific documents are accurately processed within the inventory system within predefined SLAs.
• Review and process exception reporting at various stages of the inventory and check-in/check-out process.
• Complete monthly inventory audits with custodians, file centers, and the onsite file room.
• Perform related duties as assigned by supervisor.

Requirements

High school diploma or equivalent, required. Associates or bachelor’s degree preferred. 2-4 years’ experience in Document Administration or Mortgage Servicing or similar field. Prior year performance evaluation of 3.3 or better (internal candidates only). Direct Supervisor recommendation (internal candidates only).

Qualifications

• Intermediate understanding of mortgage servicing and originations – Post Closing, Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned).
• Intermediate knowledge of all servicing systems, image repositories, MERS, collateral tracking systems, custodial systems, and vendor systems.
• Basic knowledge of abstracting land records.
• Intermediate knowledge of investor requirements for perfected collateral for delivery, sales, and certifications.
• Intermediate knowledge of Foreclosure and Bankruptcy requirements for perfected collateral.
• Able to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal.
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Able to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook.
• Ability to merge, summarize and present data using excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.

Skills

• Intermediate understanding of mortgage servicing and originations – Post Closing, Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned).
• Intermediate knowledge of all servicing systems, image repositories, MERS, collateral tracking systems, custodial systems, and vendor systems.
• Basic knowledge of abstracting land records.
• Intermediate knowledge of investor requirements for perfected collateral for delivery, sales, and certifications.
• Intermediate knowledge of Foreclosure and Bankruptcy requirements for perfected collateral.
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal.
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook.
• Ability to merge, summarize and present data using excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
Newrez Employee Emergency and Disaster Fund
Volunteer Time Off
Matching Gifts Program
Grants, nonprofit resources, and volunteer opportunities
Donations to nonprofits
Employee Resource Groups

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position, Monday through Friday, with occasional evening and weekend work as needed.