Document Administration – Collateral Specialist II (On-site)

About the role

The Document Administration Collateral Specialist II plays a crucial role in managing and processing collateral and servicing documentation for residential mortgage borrowers and business partners. This position involves handling requests from vendors, investors, and servicing partners, ensuring timely and accurate delivery of required documents.

Responsibilities

• Ensure requested documentation is accurately completed within specific task SLAs.
• Receive and catalog collateral files from investor-designated document custodians to facilitate Loss Mitigation, Bankruptcy, and Foreclosure proceedings.
• Identify and resolve collateral exceptions for delivery, sales, and certifications.
• Communicate professionally and promptly with vendors, investors, and servicing partners regarding collateral requests.
• Review daily task queues and exception reports to ensure timely completion of assigned duties.
• Update and annotate loan actions and follow-ups in relevant systems.
• Prepare required reporting for management, investors, vendors, and others.
• Update and maintain the Mortgage Electronic Records System, Inc. (MERS) database for accurate reporting of changes in mortgage servicing rights and beneficial ownership interests.
• Manage real-time inventory of received physical collateral and servicing files.
• Process and prepare requested documents (Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) or full collateral/servicing files for loans serviced by Shellpoint Mortgage Servicing.
• Perform monthly inventory audits with custodians, file centers, and the onsite file room.
• Complete related duties as assigned by supervisors.

Requirements

• High school diploma or equivalent, required.
• Associates or bachelor’s degree preferred.
• 2-4 years’ experience in Document Administration or Mortgage Servicing or similar field.
• Prior year performance evaluation of 3.3 or better (internal candidates only).
• Direct Supervisor recommendation (internal candidates only).

Qualifications

• Intermediate understanding of mortgage servicing and originations – Post Closing, Loss Mitigation, Bankruptcy, Foreclosure, and REO.
• Intermediate knowledge of all servicing systems, image repositories, MERS, collateral tracking systems, custodial systems, and vendor systems.
• Basic knowledge of abstracting land records.
• Intermediate knowledge of investor requirements for perfected collateral for delivery, sales, and certifications.
• Intermediate knowledge of Foreclosure and Bankruptcy requirements for perfected collateral.
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal.
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Able to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook.
• Ability to merge, summarize, and present data using Excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.

Skills

• Intermediate understanding of mortgage servicing and originations – Post Closing, Loss Mitigation, Bankruptcy, Foreclosure, and REO.
• Intermediate knowledge of all servicing systems, image repositories, MERS, collateral tracking systems, custodial systems, and vendor systems.
• Basic knowledge of abstracting land records.
• Intermediate knowledge of investor requirements for perfected collateral for delivery, sales, and certifications.
• Intermediate knowledge of Foreclosure and Bankruptcy requirements for perfected collateral.
• Ability to handle confidential material in a professional, ethical manner.
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal.
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Able to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook.
• Ability to merge, summarize, and present data using Excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• Newrez Employee Emergency and Disaster Fund.
• Volunteer Time Off.
• Matching Gifts Program.
• Grants, nonprofit resources, and volunteer opportunities.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.