Docucare Associate - Amesbury, MA

About the role

Join Xerox as a DocuCare Associate II and become an integral part of our Service Delivery team, supporting one or more customer locations to deliver exceptional managed print services.

Responsibilities

• Perform scheduled preventative maintenance on customer print devices to maximize equipment performance and reliability.
• Replenish consumables, maintain onsite parts inventory, and document service activities accurately.
• Perform first-level troubleshooting and repairs, escalating technical issues in accordance with established procedures.
• Maintain clean, organized devices and work areas while ensuring customer service level agreements are achieved.
• Support knowledge sharing, continuous improvement initiatives, and ongoing professional development to enhance service delivery.

Requirements

• A high school diploma or equivalent; additional technical training or relevant work experience is beneficial.
• Experience supporting office equipment, managed print services, field service, or a related technical service environment.
• Strong troubleshooting and problem-solving skills with the ability to follow established procedures.
• Excellent customer service, communication, and organizational skills with attention to detail.
• Ability to work independently, manage priorities, and maintain accurate service documentation.

Qualifications

• High school diploma or equivalent.
• Additional technical training or relevant work experience is beneficial.
• Experience supporting office equipment, managed print services, field service, or a related technical service environment.
• Strong troubleshooting and problem-solving skills with the ability to follow established procedures.
• Excellent customer service, communication, and organizational skills with attention to detail.
• Ability to work independently, manage priorities, and maintain accurate service documentation.

Skills

• Technical troubleshooting and problem-solving skills.
• Customer service and communication skills.
• Attention to detail and organizational abilities.
• Independence and priority management skills.
• Accurate service documentation skills.

Benefits

Opportunity to contribute to operational improvements that benefit both customers and the business.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time, flexible hours to accommodate customer needs.