Doctor's Technician

Duties & Responsibilities

• Greet patients and customers upon entry, provide promotional products, and gather necessary information to facilitate sales.
• Foster partnerships between the retail and clinical services teams.
• Schedule and confirm appointments, enter patient history, and perform pre-tests including tonometry, refraction, visual acuity, color tests, stereopsis tests, and amsler grid tests.
• Assist in resolving patient complaints and keeping track of delivery times to ensure 100% compliance with Now Service and Ready When Promised.
• Perform simple customer repairs, assemble lenses, and ensure accurate and timely delivery of eyeglasses.
• Maintain brand standards in the lab area and report any issues to management.
• Other duties as assigned.

Key Qualifications

• Associate’s degree or advanced certification beyond a high school diploma, or equivalent experience.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Effective communication skills, including active listening, building rapport, and empathizing with patients.
• Proactive problem-solving skills to address potential concerns or rebuttals.
• A collaborative spirit and ability to build respectful and cordial relationships with colleagues and patients.
• Drive for results and flexibility in a team environment.
• A passion for customer satisfaction and maintaining a positive demeanor.