Doctor's Technician

Duties & Responsibilities

• Greet patients and customers upon entry, identifying their needs to enhance the experience.
• Answer inquiries and gather necessary information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history, and complete pre-test procedures.
• Assist the management team with patient complaint resolution and update statuses.
• Ensure brand standards by performing basic housekeeping duties as needed.
• Execute simple customer repairs, assemble lenses into frames, and edge stock lenses.
• Ensure brand standards are met in the lab area and report any issues to management.
• Keep track of delivery time commitments to patients and ensure 100% compliance.
• Perform other duties as assigned and required.

Key Qualifications

• High school diploma or equivalent.
• At least 2 years of experience delivering outstanding customer service to patients and/or customers.
• Effective communication skills, including active listening, building rapport, and empathizing with patients.
• Proactive problem-solving skills to address potential concerns or rebuttals.
• A collaborative spirit and ability to build respectful and cordial relationships with team members and patients.
• Drive for results and the ability to multitask, prioritize, and be flexible in a team environment.
• A passion for customer satisfaction and maintaining a positive demeanor.