Doctor's Assistant - Veterinary Emergency Center of Redlands - CA

About Us

At the Veterinary Emergency Center of Redlands, we specialize in emergency and critical care for animals. We’re passionate about helping pets get back to normal as quickly and efficiently as possible. We are open 24 hours, 7 days a week to assist our clients and their pets when they need it most. We’re proud to serve all pet owners in Redlands and the Inland Empire with our veterinary services.

Responsibilities

• Prepare and present estimates for recommended services while ensuring an exceptional client experience for our patients and clients.
• Educate patient owners on the types of services being offered and act as a liaison between the doctor and client.
• Communicate clearly and effectively with staff, doctors, and clients.
• Serve the critical role of being the liaison between doctors, technicians, clients, and patients.
• Read and interpret doctors' plans, perform basic medical calculations, and prepare estimates with a high level of accuracy.
• Effectively communicate medical terms and procedures with clients.
• Handle delicate conversations around afterlife care with clients in a compassionate and respectful manner.
• Prepare patient discharge reports and in-hospital updates.
• Manage a high call volume, communicating with clients, referring veterinarians, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions.
• Handle financial transactions, assisting clients with credit applications as needed.
• Regularly attend staff meetings.
• Work closely with our medical teams to ensure a positive outcome at each visit.
• Assist across multiple departments during downtime.
• Facilitate client visits.
• Record all communications with owners in the practice management software.
• Understand basic pharmacology of commonly used medications, including calculating, handling, labeling, and dispensing.
• Maintain a working knowledge of veterinary medical terms, abbreviations, procedures, and conditions.

Requirements

• High School Diploma or Equivalent.
• Preferably have a minimum of two years of veterinary experience in a customer service and/or veterinary assistant role.
• Ability to read, write, and speak English fluently in a clear and audible voice.
• Naturally empathetic and articulate communicator.
• Comfortable working with computer software.
• Desire to help people through what is often a stressful event in their lives.
• Friendly, outgoing, and professional demeanor.
• Critical thinking and problem-solving skills.
• Work well as a team and independently.
• Available to work all shifts including days, nights, weekends, and holiday shifts.

Benefits

• Salary: $18-22 (commensurate with experience).
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k, IRA).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off (including public holidays).
• Short Term & Long Term Disability.
• Training & Development.
• Tuition assistance.
• Uniform allowance.
• Discounted healthcare for personal pets.