Dock Operations Lead

About the role

The Dock Operations Lead plays a critical role in the daily execution and coordination of dock operations, serving as a key communication and operational coordination resource between dock staff, operations leadership, sourcing, transportation, and external carriers. This position is responsible for ensuring accurate inspection, documentation, movement, shipping, and receiving of inventory while maintaining compliance with all food safety and sanitation standards, including American Institute of Baking (AIB), Feeding America (FA), and Food Bank of the Rockies (FBR) requirements.

Responsibilities

• Serve as the dock floor lead by coordinating daily workflow, supporting team execution, identifying process improvement opportunities, and escalating operational concerns as needed.
• Operate forklifts and other powered equipment to load, unload, move, locate, stack, and place inventory.
• Inspect, count, verify incoming donations and purchased product for accuracy, damage, infestation, temperature compliance, food safety, and overall product quality, escalating concerns as appropriate.
• Review, verify, and maintain purchase orders, donation orders, manifests, Bills of Lading (BOLs), and receiving documentation to ensure inventory accuracy, compliance, and timely resolution of inventory discrepancies and variances.
• Accurately utilize Enterprise Resource Planning (ERP) systems and Radio Frequency (RF) technology to support inventory management and operational execution.
• Process outbound deliveries and transfers, ensuring manifests, Bills of Lading, and supporting documentation are accurate and complete.
• Collaborate with the Operations Coordinator to support inbound scheduling, dock utilization, driver coordination, and daily operational priorities.
• Cook up inventory requests, transfers, and allocations between the Aurora, Western Slope, and Wyoming Distribution Centers in alignment with established operational priorities.
• Uphold warehouse sanitation and food safety standards in accordance with Feeding America (FA), American Institute of Baking (AIB), and Food Bank of the Rockies (FBR) guidelines.
• Communicate equipment, facility, and temperature-control concerns to operations leadership, including cooler and freezer issues.
• Assist in onboarding and training new dock team members on standard operating procedures and safe equipment operation.
• Serve as backup for outbound delivery loading and related distribution activities as needed.

Qualifications

Commitment to fulfilling Food Bank of the Rockies (FBR) mission and positively representing the brand both internally and externally
Ability to represent FBR with professionalism and work effectively with a wide range of constituents
Ability to operate powered equipment including forklifts, pallet jacks, man-lifts, etc.
Proficient in stand-up forklift/reach truck operation
Strong organizational, time management, and follow-through skills
Self-directed, results-oriented, and proactive problem solver
Ability to exercise independent judgment, think critically, collaborate with others, and follow through on operational priorities
Strong customer service orientation
Ability to communicate clearly and effectively, both verbally and in writing
Knowledge of warehouse operations and how processes integrate with organizational requirements
High attention to detail and ability to manage multiple priorities and deadlines
High school diploma or equivalent required
Minimum 1-2 years of experience working in a warehouse environment