Dock Lead

About the role

The Dock Lead is responsible for leading and supporting dock team members during a specified shift to ensure freight is properly loaded and unloaded to facilitate on-time, error-free deliveries. This position requires up to 5% travel.

Key Deliverables

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Support a team of dock team members, ensuring procedures and policies are being followed.
• Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance.
• Document interactions in a timely manner.
• Train and develop freight handlers.
• Provide all team members with the tools and resources needed to be successful.
• Ensure safe and efficient loading and unloading of all freight.
• Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.
• Print and label specific freight, input freight data and information into computer systems accurately.
• MATCH MANIFEST NUMBERS TO PARCEL NUMBERS.
• Assist in unloading and loading of freight as needed to support team.
• Operate forklift to help sort and match freight to designated areas.
• Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
• Manage conflict and issue resolution between team members and/or customers as needed.
• Document in a timely manner and notify supervisor of situation.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

Competencies

• Superior verbal and written communication skills with people at all levels.
• Strong leadership, customer service and interpersonal skills.
• Excellent time management, organizational skills, and attention to detail.
• Ability to take initiative & problem solve while applying critical thinking to decisions.
• Analytical and technical capacity.

Position Type / Expected Hours of Work

This is a full-time position; specific hours vary based on the location, typically Monday through Saturday, 40 - 45 hours per week. Evenings, overnights, and weekends are required based on location and needs of business.

Background and Experience

• Proven successful warehouse, cross-dock, or related experience.
• Proven successful supervisory experience.
• Proven experience in warehousing, shipping/receiving, transportation, or related field.
• Strong knowledge of all Microsoft Office programs.