Dock Door Technician

Job Summary

The primary function of the Shop Technician is to inspect, diagnose, and repair customer's lift trucks and various material handling equipment. Coordinate daily schedule with Field Service Advisor, provide excellent customer service at the site, inspect levelers, locks, and doors, note and propose additional services required after inspection, work with vendors and CSS to prepare and close proposals, repair all work order requests, install dock levelers, locks, and doors, quality control each job to ensure completeness, work independently and in a team, communicate with customer and contractor status of project, represent Shoppa’s with a courteous professional manner.

Essential Functions

• Cook up daily schedule with Field Service Advisor
• Provide excellent customer service at the site
• Inspect the levelers, locks and doors
• Note and propose additional services required after inspection
• Work with vendors and CSS to prepare and close proposals
• Repair all work order requests
• Install dock levelers, locks and doors
• Quality control of each job to ensure completeness
• Work independently as well as in a team
• Communicate with customer and contractor status of project
• Represent Shoppa’s with a courteous professional manner

Qualifications

• High school diploma or GED
• 5+ years’ experience working on dock levelers, locks and doors
• Clean driving record
• Welding experience required
• Basic MS Office and general computer experience
• Good communication skills and great attitude
• Must be punctual and dependable
• Work well with internal and external customers as well as vendors
• Mechanical aptitude
• Customer service oriented

Physical Demands And Working Conditions

• Sitting, standing, and walking (up to continuously)
• Frequent use of computers and telephone requiring repetitive finger, hand, and arm movement
• Occasionally carry office supplies and other miscellaneous items up to 50 pounds
• Continuous use of seeing, hearing, verbal communication
• Work indoors and outdoors
• Exposure to temperatures commensurate with outdoor seasonal temperatures