DOCK DOOR TECHNICIAN (32676)

Position Summary To identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction, as defined by the customer. A Dock Technician will install and service dock equipment at various customer locations. The majority of work is outside and candidates need only apply if they are able to work in the various weather elements. Dock Technicians perform high-quality service repairs on all loading dock equipment, examples can be dock levelers (aka – “plates”), dock shelters, dock seals, dock bumpers, commercial doors, and more. Essential Functions Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Repair and service dock and doors.Experience maintaining either commercial doors or dock equipmentExperience in welding is a plus. Basic electrical experience required, more advanced a plusCommunicate with dispatcher to determine the work scheduleDrive to the job site as assignedHave a valid driver’s license and be insurable by the companyMay be required to work in a shop environment as neededCommunicate with customerOrder/obtain partsRepair equipmentComplete paperwork Diagnose equipment problems and offer solutions to meet customer specificationsProblem-solve technical problems and customer-relations issuesObtain estimates Represent Equipment Depot to the customersMaintain a professional image of self and vehicles Emphasize and practice safety with self and environmental protectionWork in a manner that protects customers, Equipment Depot and the public Communicate appropriate information to those who need to know on a timely basisObtain equipment repair historyComplete paperwork (fill out, obtain customer’s signature, process internally)Provide sales leadsCommunicate “need to know” information within the company (i.e. mechanics, parts, sales, transportation) Uphold the Equipment Depot vision, mission, values and objectivesTreat others as you would like to be treatedInvolve everyone in continuous improvementUnderstand our customers Be an InnovatorLook for a change in the processSeek new ideas in products/servicesAsk for suggestions from customers and suppliers…then listenTake action to improve Maintain acceptable personal and work area standards for safety, appearance andequipment conditionWearing apparel and personal grooming; look professionalWork area clean, orderly, litter-freeEquipment and tools in good repairPractice common sense safety at all times Qualifications SKILLS & ABILITIES Education/Experience: High school diploma or general education degree (GED); or 12+ months related experience in maintaining either commercial doors or dock equipment and/or training; or equivalent combination of education and experience. Welding experience preferred. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software. Certificates and Licenses: Must have a valid driver’s license and be insurable through the company’s commercial insurance. WORK ENVIRONMENT Work environment varies from office to job site to industrial locations OUR CORE VALUES Passion to Perform – We are passionate to perform and focus on concrete achievements Trust to Act – We are empowered to act and act in a powerful way Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment Make it Fun! – We are serious about making work fun; it’s the way we do things An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.