Dock & Door Product Manager Sales Specialist

Raymond West is committed to providing customers with end-to-end warehouse solutions, including industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service.

About the role

The Dock & Door Product Manager Sales Specialist engages in direct selling and supports the broader sales team on dock and door products. This role uses a consultative, relationship-based approach to drive sales to building contractors, architects, property management companies, and other industrial clients.

Responsibilities

• Business-to-business industrial sales using a consultative, relationship-based approach
• Direct sales to building contractors, architects, and property management companies
• Training and marketing of the Dock & Door product line to the Core Sales and Customer Care Manager Team
• Increase Dock Equipment sales through account development and internal/external networking
• Develop leads for the Core Sales team for racking, forklifts, and other products through contractor relationships
• Achieve gross margins and profitability targets for new equipment sales
• Sell maintenance contracts supported by the service organization whenever possible
• Grow sales revenue through existing customer base and new account development
• Maintain awareness of competitive issues and ensure high customer satisfaction
• Provide accurate and timely business management information, including leads, proposals, marketing data, competitive data, sales forecasts, and expense management
• Represent the company loyally, faithfully, with honesty and integrity in a team environment
• When applicable, supervise staff: plan and assign projects, make hiring, separation, and disciplinary recommendations, and conduct performance evaluations
• Ensure training development, coordinate training, and identify training needs for new and existing staff/sales team
• Provide leadership for assigned staff
• Manage employee time and attendance if staff is assigned
• Monitor stock equipment needs and manage operational activities related to the Dock & Door product line
• Develop, organize, implement, and oversee programs, policies, and procedures
• Ensure achievement of Dock & Door sales goals
• Render decisions on key department issues impacting overall service and performance
• Provide input to senior leadership for annual budgets
• Direct and prepare reports for Storage and Automation Senior leadership
• Participate in company or department projects
• Ensure assigned employees and team follow all company policies
• Work closely with other departments and communicate with all levels of employees, customers, and manufacturers both verbally and in writing
• Monitor vendor performance and develop new vendors as needs or opportunities arise
• Respond to internal and external inquiries in a timely manner
• Maintain a professional attitude and demonstrate drive and initiative

Requirements

• Bachelor’s degree or equivalent from a four-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience
• 5 years minimum sales experience
• Dock Equipment Sales Experience or experience selling capital equipment to end users and General Contractors
• Mechanical aptitude and ability to understand architectural drawings
• Material handling experience preferred
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees
• Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments
• Must be willing to work off-hours as specific needs dictate and assume more responsibility as required
• Must be self-motivated and able to manage time efficiently, including the time of others
• Must be able to perform duties under minimal supervision
• Local travel to customer locations and other Raymond West offices is expected daily; overnight travel averages less than 20% annually
• Must be able to be insured by Raymond West

Skills

• Excellent management skills
• Excellent written and verbal communication skills
• Excellent organizational and time management skills

Physical Requirements

• Work environment varies between desk work, office meetings, and job site walks in finished industrial buildings or new construction sites (may involve walking on loose dirt and gravel)
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds
• Must wear personal protective clothing and equipment when required by company policy or customer job site requirements

Pay

The salary range for this position is $70,000 - $80,000 plus a commission potential of $50,000 - $100,000. The specific pay offered may be influenced by factors including relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay