DNOC Technician

Core Duties

• Receive, process, schedule, and fulfill digital content bookings for seamless delivery to movie theaters across North America.
• Manage time-sensitive content tasks, process site reception reporting, and meticulously organize distribution records.
• Perform specific recurring maintenance tasks to ensure overall network health.

Other Responsibilities

• Provide real-time installation, hardware component management, and maintenance support to on-site field service technicians.
• Remotely guide theater staff through on-site troubleshooting, hardware installation, and equipment configuration/testing.
• Resolve site-specific content delivery and network issues under tight theatrical timelines.

Network Connectivity & Monitoring

• Remotely monitor, identify, isolate, and resolve site-specific network connectivity issues.
• Review, diagnose, and maintain remote theater equipment (including system dependencies, failure analysis, and root-cause resolution).
• Identify and immediately escalate high-impact network disruptions to the management team.
• Participate in inbound support queues and provide live event confidence monitoring.

Qualifications

• Technical Aptitude: Capacity to learn technical workflows and perform specific tasks.
• Self-Motivation: A self-starter who takes ownership of their work, producing measurable results within constrained timeframes and high-pressure situations.
• Autonomy & Collaboration: Proven ability to work efficiently with minimal supervision and collaboratively as part of a larger team.
• Detail-Oriented: Precision in work output, technical documentation, and operational reporting.
• Operations Experience: Functional knowledge of database workflows, ticketing systems, and information management.
• Communications: Strong communication and customer service skills for interacting with clients, internal teams, field technicians, and theater site personnel.

Desired Knowledge And Experience

• Strong overall technical aptitude, with prior experience working in a NOC (Network Operations Center), CSC (Customer Service Center) or a related technical environment.
• Job experience in a LAN/WAN environment working with networked systems, appliances, and/or servers.
• Hands-on familiarity or exposure to: Linux/Windows CLI, SSH, RDP, RAID, AWS, IP Multicast/Unicast, and/or DCP (Digital Cinema Package).