DMV Operations Specialist

Caramel is a well-funded and venture-backed auto tech company founded in 2021. We’re growing quickly and have partnerships live and launching with some of the largest names in automotive. That means opportunities abound. We hire talented, driven people and enable them to flourish to any height. Every day, month, and year. Caramel is a remote (USA only) workplace headquartered in Los Angeles, California.

About the role

As a DMV Operations Assistant, you will be a member of the title & registration team.

Responsibilities

• 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance
• Understanding and following all work rules and procedures and following lawful directions from Supervisors
• Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and efficiency
• Upholding the company's non-disclosure and confidentiality policies and agreements
• Other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Bachelor’s degree or equivalent required
• Experience with DMV operations within the automotive industry
• Proficient with or the ability to quickly learn an array of computer software
• Effective communication skills via any means with individuals of any level internally and externally
• Outstanding customer service skills
• Strong consultative skills
• Excellent analytical and problem-solving skills
• Outstanding organizational and leadership skills
• Ability to efficiently work from a home office environment
• Knowledge of automobile terminology and purchase and sale documentation

Skills

• Excellent work ethic and great energy
• Proven track record of identifying needs and successfully implementing solutions
• Driven to go above and beyond
• Deep care for people and processes
• Deep product advocate who makes the most of every task and opportunity
• Collaborative and enjoys being part of a high-growth team
• Thrives in a start-up environment
• Great teammate and listener

Physical Requirements

General office (including home office) environment requiring ability to:

• Sit for extended periods of time
• Clearly speak and listen to others in person, via computerized virtual meetings and over the phone
• Type using a keyboard and read from computer screen and reports

Pay

The base pay range for this position is $40,000 - $78,000. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).