DMS IT Field Manager/Remote

About the Role

We are looking for a DMS IT Field Manager to manage and support IT operations related to Document Management Systems (DMS) across field locations. The role will ensure smooth system operations, user support, infrastructure coordination, and timely resolution of technical issues.

Responsibilities

• Manage day-to-day DMS IT operations and support across field locations.
• Coordinate installation, configuration, and maintenance of DMS applications and related IT infrastructure.
• Provide Level 1/Level 2 technical support to field users.
• Monitor system availability, performance, backups, and connectivity.
• Coordinate with central IT, application teams, vendors, and field teams for issue resolution.
• Manage user access, permissions, and basic security controls for DMS systems.
• Ensure document data is securely stored, backed up, and accessible to authorized users.
• Maintain IT assets, devices, scanners, printers, and network connectivity supporting DMS operations.
• Track incidents, service requests, and field IT issues through appropriate ticketing processes.
• Prepare basic operational reports, system status updates, and issue/escalation reports.
• Ensure compliance with IT policies, security standards, and DMS operating procedures.
• Support new site deployments, system upgrades, migrations, and user training.

Requirements

• Good understanding of Document Management Systems and document workflows.
• Experience supporting users across multiple locations or field sites.
• Working knowledge of Windows, networking, hardware, scanners, printers, and basic troubleshooting.
• Familiarity with user administration, access management, backups, and IT service management.

Skills

• Good communication and stakeholder-management skills.
• Ability to coordinate vendors and technical teams and manage issues to closure.