DME Representative / Office Assistant | Hillsdale Medical Supply

Full-time, 40 hours per week
8:30am - 5:00pm, Monday through Friday
Shared on-call coverage

Benefits

• Medical, prescription, dental, vision, life, and disability insurance
• Paid time off: vacation and holidays
• 403(b) retirement plan with employer match
• Education assistance and continuing education

Qualifications

• High school diploma or equivalent required from an accredited institution
• Must be able to read, write, speak and comprehend English
• Previous experience in an office or retail setting preferred
• Excellent interpersonal skills including the ability to communicate effectively with a variety of individuals such as physicians, patients, family members, insurance carriers, vendors, and the general public
• Proficient in the use of standard office equipment: multi-line telephone, fax machine, photocopier, and computer applications including Microsoft Word, Excel, and PowerPoint
• Must embrace vision, mission, values, and culture of Hillsdale Hospital
• BLS certification required
• Medical terminology preferred
• A current Michigan driver’s license, availability of a car for daily business use, and proof of auto insurance is required
• Ability to lift or manipulate weights in excess of 50 pounds

Responsibilities

• Receives and coordinates staff/patient telephone calls, case contacts, and related communications
• Answers incoming calls professionally, courteously, and competently; attends to walk-in client needs
• Familiar with Medicare, Medicaid, and other insurance billing procedures and coverage criteria; takes referrals and verifies patient insurance
• Obtains prior authorizations when required; informs patients of copays/deductibles
• Manages mask resupply program daily; returns calls in a timely manner; mails supplies to patients through the connect system and verifies receipt
• Handles collections monthly: makes phone calls, sets up payment plans with monthly credit card payments, and sends balances over 120 days to collection agency
• Creates orders in Brightree; follows up with CMN log, authorizations, and confirms orders
• Maintains required activity reports; performs performance improvement activities; prepares for surveys and inspections as required by CMS and other regulatory bodies
• Places orders for PAP supplies, manages inventory, puts away inventory, and enters items in Brightree inventory
• Balances the cash drawer; separates taxable and non-taxable items; sends balance sheet to fiscal for approval
• Codes and verifies all invoices; sends to fiscal for payment to vendors; scans invoices into Home Oxygen folder for future reference
• Tracks RUL’s, tank refills, and concentrator checks; provides technician with a monthly printout of concentrator checks that need completion
• Works with others to complete the stop/hold report to ensure all orders are billing
• Organizes yearly inventory with spreadsheets and counts
• Adds items to Brightree inventory for billing purposes, item count, and reordering
• Maintains favorable attendance; reports absences in accordance with the Employee Handbook
• Responsible for day-to-day operations in the absence of the manager
• Maintains professional growth and development through seminars, workshops, and other means to stay current with trends in home oxygen, DME, reimbursement, warranties, and regulatory agencies
• Completes mandatory education (including Relias) and employee health screening on a timely basis
• Performs other duties as required or assigned

About the Organization

Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment. Hillsdale Hospital is a Detroit Free Press Top Workplace and a USA Today Top Workplace.