DME Coordinator

About the role

Breg is seeking a Durable Medical Equipment (DME) Coordinator in South Bend, Indiana. This position offers a dynamic environment where innovation and impact are valued, and the successful candidate will serve as a subject matter expert, provide advanced product guidance, and manage DME services.

Responsibilities

• Serves as a subject matter expert (SME) to physicians, clinical staff, and healthcare partners, providing advanced product guidance, workflow consultation, and protocol development for new and existing products to optimize patient outcomes and operational effectiveness.
• Oversees coordination of durable medical equipment (DME) services within the electronic health record (EHR) system, ensuring accurate patient registration, scheduling processes, and compliance with time-of-service (TOS) payment practices.
• Dispenses prescribed DME in accordance with provider orders and patient-specific needs while providing clinical feedback to support appropriate selection and dispensing decisions.
• Performs advanced fitting, application, and adjustment of DME products, including functional and semi-rigid bracing, applying clinical expertise, training, and company standards to complex patient scenarios.
• Independently assesses patient needs and performs measurements and fittings for orthopedic soft goods and functional bracing, including non-routine or highly specialized cases requiring elevated judgment.
• Provides comprehensive education to patients and consultative feedback to healthcare providers regarding product use, clinical considerations, and expected outcomes, ensuring appropriate documentation and continuity of care.
• Delivers exceptional patient service and timely follow-up in accordance with policies, procedures and management expectations.
• Utilizes Breg Vision to oversee DME inventory management by monitoring utilization, ordering supplies, and directing stock levels, storage, and merchandising practices to ensure alignment with operational, compliance, and financial objectives.
• Processes warranty returns for wholesale products by initiating Return Materials Authorizations (RMAs), coordinating exchange processing with Customer Care team, and manages preparation and shipment of returned items in accordance with the account's return policy.
• Maintains accurate provider and product data within Breg Vision in partnership with the Impact Team.
• Facilitates training and knowledge transfer for customer site staff, including walk-in clinic personnel, to enhance adoption of Breg (e.g., Vision) systems and product utilization.
• Collaborates with cross-functional teams (e.g., Solutions, Sales, Field Operations, Customer Care) to resolve issues and enhance service efficiency.
• Maintains a high level of professionalism, discretion, and confidentiality while ensuring accuracy and compliance in all activities.
• Prepares daily, weekly, and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement.
• Adheres to all Breg policies, standard operating procedures (SOPs), applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements, as well as policies and procedures of the assigned customer account.

Requirements

• Associates degree in a healthcare-related field, completion of an approved healthcare certification or certificate program required.
• Minimum of 2 years of experience in a healthcare environment, preferably with hands-on experience in orthotics, athletic training, sports medicine, DME, or patient care, required.
• Holds and maintains applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, Orthopaedic Technologist Certification, preferred.
• Previous experience in DME preferred.
• Knowledge of electronic health records (EHR), preferably Athena, and understanding of where various data points and clinical information is located required.
• Experience with practice management software (PMS) preferred.
• Experience with surgical scheduling and workflow management software preferred.
• Familiarity with standard workflows and procedures in orthopedic clinics or physician offices required.
• Knowledge of orthopedic bracing and supply products, as well as the applicable procedures for utilization, is required.
• Experience using artificial intelligence productivity tools such as Microsoft Copilot, ChatGPT, or Claude preferred.
• Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, PowerPoint, and Teams capabilities.
• Technical competence includes the ability to learn new software and systems.

Qualifications

• Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, PowerPoint, and Teams capabilities.
• Technical competence includes the ability to learn new software and systems.

Skills

• Expertise in orthopedic bracing and supply products.
• Ability to perform advanced fitting, application, and adjustment of DME products.
• Strong communication and clinical expertise.
• Ability to develop priorities and adjust work plans to meet deadlines.
• Knowledge of electronic health records (EHR).
• Experience with practice management software (PMS).
• Experience with surgical scheduling and workflow management software.
• Familiarity with standard workflows and procedures in orthopedic clinics or physician offices.
• Experience using artificial intelligence productivity tools such as Microsoft Copilot, ChatGPT, or Claude.

Benefits

Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.

Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.

Growth & Development: Opportunities for professional advancement within a company that values your contributions.

Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.

Pay

Salary Range: $48,000-$50,000 US.

Schedule

Full-time position.