Divisional Sales Specialist (Senior Living, TX)
About the role
The Divisional Sales Specialist supports the Regional Director of Sales, Regional Director of Operations, and Community Executive Directors by working at various Discovery Senior Living communities to achieve higher occupancy and sales goals. This position assists communities during SLC vacancies and/or those with occupancy and census challenges.
Responsibilities
- Responsible for census development through support at the community level, meeting monthly sales productivity and move-in expectations.
- Manages lead database through accurate data entry, report utilization, periodic database cleanup, etc. Reviews key reports and trends to develop strategies.
- Understands key services and amenities along with levels of care/programs provided at the community.
- Conducts daily internal sales activities by converting inquiry calls to appointments, conducting quality tours with prospects and families. Contacts prospects and families via phone, email, mail.
- Distributes approved written marketing communications including notes, newsletters, promotional flyers, invitations, and brochures as part of the sales process.
- Provides accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM, and community team in a timely manner for lease preparations.
- Ensures the community property and team members provide an outstanding first impression for prospects.
- Responds to walk-in tours and phone inquiries immediately.
- Attends daily stand-ups and informs community team of daily appointments, events, and advertising.
- Completes a daily sales report with inquiry triage information and distributes to community team.
- Provides weekly and monthly data and forecasts as requested by ED, Regional team, or home office.
- Conducts tours, luncheons, or other strategies with prospective clients and prospective client groups.
- Conducts visits with prospects in their homes, hospitals, or other healthcare facilities.
- Follows up with inquiry calls and works sales activities and processes throughout the buying cycle.
- Documents weekly inventory of room availability and room readiness inventory.
- Affords coordination with other staff to ensure apartments are prepared for new resident move-in and model apartments are available and ready to show.
- Affords coordination with other team members for special luncheons/tours, special events, and promotions for community contact groups as appropriate.
- Evaluates and understands the competition and incorporates knowledge of competitors into sales strategy as it relates to pricing and selling value.
- Maintains the confidentiality of resident information.
- Encourages teamwork through cooperative interaction with co-workers and other departments. Supports a positive and professional image through actions and dress.
- Responsible for completing pre-move-in paperwork, coordinates with Department Heads to assure regulatory compliance.
Qualifications
- Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing, or related field
- At least three years’ experience in multi-community/regional sales manager role with supervisory experience
Benefits
In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays. Eligible team members are eligible to participate in the company's outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.
Pay
Competitive salary
Schedule
N/A
Other
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.