Divisional Chief Information Officer - Digital Services

About the role

The Divisional Chief Information Officer (Divisional CIO) serves as part of the Executive Leadership team aligned to a designated business domain and is accountable for the strategy, delivery, modernization, support, resilience, security, and continuous improvement of technology capabilities supporting that domain. The Divisional CIO partners with business executives to align technology investments with business objectives, drive digital transformation, improve operational efficiency, strengthen customer and employee experiences, and ensure technology capabilities deliver measurable business value. The Divisional CIO leads a portfolio of products, applications, platforms, engineering teams, vendors, and technology initiatives while maintaining alignment with enterprise architecture, cybersecurity, data governance, technology standards, and regulatory requirements. The role reports to the Chief Information Officer and serves as the primary technology relationship manager for assigned business executives and stakeholders.

Responsibilities

• Domain Scope Responsible For Technology Supporting:
  • Online Banking
  • Mobile Banking
  • Digital Account Opening
  • Digital Lending
  • Digital Sales and Servicing
  • Public Website
  • Digital Payments
  • Merchant Services
  • Marketing Technology
  • Customer Communications Platforms
  • External Communications Platforms
• Domain-Specific Responsibilities:
  • Define and execute digital banking strategy in partnership with business leadership.
  • Deliver seamless omnichannel customer experiences across web, mobile, and emerging channels.
  • Drive digital sales, customer acquisition, and self-service capabilities.
  • Lead modernization of digital platforms and customer-facing technologies.
  • Enhance digital payment capabilities and merchant service offerings.
  • Improve customer engagement through personalization, analytics, and AI-enabled experiences.
  • Partner with Marketing and Communications teams on digital engagement technologies.
  • Monitor customer experience, adoption, and digital channel performance metrics.
• Essential Functions:
  • Business Relationship Management: Act as the senior technology partner to executive and business leadership. Develop trusted relationships with business stakeholders and provide strategic technology guidance. Translate business priorities into technology roadmaps, investments, and execution plans. Ensure technology initiatives are aligned with enterprise objectives and business outcomes.
  • Technology Strategy & Planning: Develop and maintain multi-year technology roadmaps for assigned domains.