Division Vice President (HOA)

About the role

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Responsibilities & Duties

• Manages a team of Community and Associate Community Managers
• Responsible and accountable for meeting and exceeding the revenue goals of the assigned Division
• Oversees talent onboarding, development, and performance management for their direct reports
• Ensures consistent execution of company sales support systems, programs, tools, and processes with their assigned Division
• Led and develops their team in the achievement of their sales and customer service-related goals
• Works closely with EVP to execute consistent sales effectiveness programs and policies in such areas as coaching, sales process, reporting, incentives, and training
• Oversees forecasting for their assigned Division, providing accurate information for planning, budgeting, and team performance
• Maintains the effective onboarding of new hires within their divisions, working in partnership with Human Resources, etc.
• Drive division revenue growth through the development and execution of a comprehensive strategic sales plan, including new client acquisition and expansion of existing accounts
• Identifies, pursues, and secures new business opportunities to increase market share within the Utah region
• Establishes and maintains a strong pipeline of prospective HOA clients through networking, referrals, industry involvement, and targeted outreach
• Ensures compensation plans and policies are consistently administered across the assigned Division
• Monitors the effective onboarding of new hires within their divisions, working in partnership with Human Resources, etc.
• Reviews Division financials monthly and effectively manages the Division budget
• Responsible for strategically leading the team by promoting and reinforcing a culture of excellence, driving key initiatives, and delivering predictable results
• Completes ongoing educational requirements and ensures the team is up to date with those
• Delivers recommendations and ensures established business plan goals, and monthly, quarterly, and annual revenue projections are achieved for all communities
• Affirms competitive market analysis (CMA) information and national/local market trends monthly and shares with the appropriate management team members as needed
• Influences process efficiencies across the Division team
• Recruits, hires, evaluates, trains, develops, and retains a productive and highly engaged team
• Builds a bench of future managers through skill development and creates growth opportunities within the organization and provides career development for those team members engaged in their current position
• Prepares, recommends, and reviews compensation programs for the Division team
• Supports customer service by ensuring that at least one annual survey is sent out and reviewed. If any negative trends are identified, executes a plan for remediation

Who you are

• Energetic and strategic leader who thrives in a fast-paced, growing environment and brings a passion for driving operational excellence, team performance, and client satisfaction.
• Personable and customer-focused executive who builds strong relationships, leads with professionalism, and is committed to delivering extraordinary service to clients and stakeholders.
• Detail-oriented and adaptable professional who embraces change, champions innovation, and confidently leads teams through growth, process improvement, and evolving business needs.

Experience

• Bachelor’s Degree in Business, Marketing, or related field from an accredited college or university is preferred
• 7+ years of related experience required
• Minimum of three years experience in a senior-level (regional or higher) management role

Certifications, Licenses, and Other Special Requirements

• Frequent car travel requires the incumbent to possess and maintain a valid driver’s license
• Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness, or a combination of these
• Has an advanced knowledge of the HOA industry, and a functional discipline
• Workable knowledge of personal computers to include proficiency in Microsoft Office and Windows
• Experience with Customer Relationship Management software
• Ability to work well under stress, complete assignments accurately, work independently and manage time effectively
• Must exhibit a high degree of initiative of creativity, good judgment, and professional ethics
• Excellent communication skills and the ability to motivate and develop staff at all levels
• Must be able to self-initiate and take charge of the multi-faceted strategies that are developed
• Must possess strong management skills to work efficiently as a team with other functional areas
• Leadership experience included structuring goals and revenue expectations
• Proven track record of managing complex processes with diverse groups of stakeholders