Division Manager, Mission Critical Services

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air‑conditioning (HVAC) services. With more than 85 years of experience, the company delivers comprehensive HVAC, building automation, facilities, and energy solutions to high‑profile organizations in commercial buildings, data centers, industrial facilities, and other mission‑critical sites.

Position Summary

The Division Manager, Mission Critical Services leads the Mission Critical Operations & Maintenance (O&M) business within an assigned division. Reporting to the Director of Projects & O&M, the role provides strategic leadership, operational oversight, financial accountability, and organizational direction for multiple mission‑critical service operations, ensuring consistent execution, customer satisfaction, workforce development, and sustainable business growth.

Essential Duties and Responsibilities

Strategic Leadership & Business Management

• Lead and oversee overall performance of the mission‑critical services division.
• Develop and execute divisional business plans aligned with organizational objectives and growth strategies.
• Partner with the Director of Projects & O&M on long‑range operational, financial, and workforce planning initiatives.
• Support customer expansion, business development, and strategic growth initiatives within assigned markets.
• Ensure operational readiness and successful integration of new facilities, campuses, and customer contracts.
• Develop scalable operating models, standardized procedures, and business processes to support continued expansion.
• Identify opportunities for business growth, service diversification, and market expansion.
• Support onboarding and integration of new customers, facilities, and service offerings.

Operational Leadership

• Provide leadership and guidance to District Managers responsible for day‑to‑day facility service operations and customer delivery.
• Establish operating standards, service expectations, and performance metrics across all districts and customer locations.
• Ensure consistency in maintenance execution, service delivery, emergency response, staffing practices, and customer support.
• Monitor operational performance and implement corrective actions when targets are not achieved.
• Drive continuous‑improvement initiatives focused on efficiency, productivity, reliability, and customer satisfaction.
• Maintain compliance with contractual requirements, company standards, and customer expectations.
• Conduct regular operational and financial reviews with District Managers.

Customer Relationship Management

• Serve as senior operational leader for key customer relationships within the division.
• Maintain strong relationships with customer stakeholders.
• Lead business reviews, performance discussions, operational planning meetings, and escalation resolution activities.
• Partner with district leadership to address customer concerns promptly and effectively.
• Identify opportunities to increase customer satisfaction, account retention, and service expansion.

Financial Performance & Accountability

• Hold overall responsibility for divisional financial performance, including revenue growth, profitability, labor utilization, productivity, and cost management.
• Develop annual budgets, forecasts, staffing plans, and operating strategies.
• Evaluate financial results and operational metrics regularly, identifying risks and improvement opportunities.
• Ensure accurate forecasting, billing support, workforce planning, and resource allocation.
• Maintain full divisional P&L accountability.

People Leadership & Talent Development

• Directly lead, coach, and develop District Managers and other operational leaders.
• Establish workforce planning and employee retention strategies.
• Drive succession planning and leadership bench‑strength development.
• Foster a culture of accountability, safety, employee engagement, and continuous improvement.
• Support recruiting, performance management, coaching, and career development throughout the division.
• Build organizational capability to support future growth and operational expansion.

Safety & Compliance

• Champion a strong safety culture across all mission‑critical service operations.
• Ensure compliance with company policies, customer requirements, contractual obligations, and regulatory standards.
• Monitor safety performance and support initiatives that reduce risk and improve workplace safety.
• Maintain consistency in environmental, health, and safety practices across all districts and facilities.

Qualifications

• High School Diploma or GED required; Bachelor’s degree in Engineering, Construction Management, Business, Facilities Management, or related field preferred.
• Minimum 10 years of progressive leadership experience in HVAC service, facilities management, mission‑critical operations, commercial mechanical services, or related industries.
• Experience leading multi‑site operations, multiple service teams, districts, regions, or business units preferred.
• Strong understanding of mission‑critical facilities operations, preventive maintenance programs, service operations, and facility reliability requirements.
• Demonstrated experience managing P&L performance, budgeting, forecasting, operational metrics, and workforce planning.
• Proven ability to lead through subordinate people leaders and develop high‑performing leadership teams.
• Executive‑level customer relationship management and business development skills.
• Experience implementing scalable operational systems, process improvements, and performance management programs.
• Strong analytical, organizational, communication, and leadership skills.
• Working knowledge of CMMS platforms, Microsoft 365, and business management systems (e.g., COINS or similar ERP system preferred).
• Ability to travel as required.

Pay Range

$140,000 – $160,000

Why Join Us?

EMCOR Services Aircond values integrity, safety, empowerment, teamwork, and continuous improvement. Employees enjoy a competitive salary, a comprehensive benefits package, and the opportunity to make a meaningful impact in a growing organization.

Physical Demands

• Frequent sitting and use of hands to operate a computer keyboard and telephone.
• Occasional standing, walking, and reaching with hands and arms.
• Occasional lifting or moving of up to 10 pounds.
• Close vision and ability to adjust focus required.

Work Environment

• Typical office environment with moderate noise levels.