Division Manager

About the Role

This position exercises complete responsibility for branches within the division manager’s supervision, directing and coordinating all sales, branch operations, and personnel development activities to create a business operation that increases sales, profitability, market share, and customer and employee satisfaction.

Responsibilities

• Assess local market conditions, identify current and prospective sales opportunities, and develop forecasts, financial objectives, and business plans for the division.
• Analyze and exercise independent judgment and discretion in advancing PRMI’s business objectives and customer interests regarding significant financial decisions.
• Develop, implement, and maintain sales and profitability plans according to account management principles.
• Carry out major assignments affecting business operations of the employer or the employer’s customers.
• If the division manager is a loan originator, perform the following tasks:
  • Collect and analyze information regarding the customer’s income, assets, investments, or debts.
  • Analyze applicant data, credit, and collateral property value.
  • Determine which financial products best meet the customer’s needs and financial circumstances.
  • Provide advice to the customer regarding the advantages and disadvantages of available financial products.
  • Market, service, or promote the employer’s financial products.
• Direct all operational aspects of the division, including distribution operations, customer service, human resources, administration, and sales to support profitability goals.
• Ensure all areas of work performance or departments are properly staffed and directed.
• Provide training, coaching, development, and motivation to bring out the best in each team member.
• Oversee the orientation and evaluation of all employees.
• Oversee division financial management.
• Recommend desirable changes in the policies and goals of the division and the organization.
• Assist managers in developing division and organizational objectives as well as budgets.
• Communicate effectively with other branches and senior managers concerning effective practices, competitive intelligence, business opportunities, and needs.
• Address customer and employee satisfaction issues promptly.
• Manage the division by following high ethical standards and complying with all government regulations.
• Maintain and enforce personnel policy.
• Regularly evaluate the effectiveness of the division operation to ensure policies are being observed and profitability goals are being achieved.
• Take prompt corrective action as needed.
• Increase personal knowledge and expertise in business and appropriate technology.
• Follow company policies and procedures.
• Perform other duties as assigned.

Requirements

• Basic reading, writing, and arithmetic skills.
• Strong attention to detail.
• Strong communication skills, both written and oral.
• Ability to effectively and professionally handle difficult situations that may arise when working with branches/division.
• Ability to multi-task.
• Knowledge of Microsoft Excel and Microsoft Word.
• Familiarity with accounting terms and procedures (e.g., debits, credits, General Ledgers, etc.).

Qualifications

At least years of mortgage experience.

Work Requirements

• Must be able to communicate clearly and effectively, utilize a computer, and maintain a work schedule.
• Must perform effectively in an office setting.
• Physical attendance in a defined office space (branch or corporate) may be required to maintain and ensure secure privacy of borrower and other protected information.
• Compliance with and adherence to all applicable mortgage and fair lending laws and regulations, as well as PRMI policies.
• Ability to work extended hours may be required.