Division Field Operations Supervisor

About the role

Fireside Hearth & Home (FHH) is looking to add a Field Supervisor in Charleston, SC. Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. We are currently seeking a Field Supervisor to supervise professional in-home installation and service teams for fireplaces, inserts, stoves, and facings, interfacing closely with inside operations and sales as well as builders, homeowners, and inspectors.

Responsibilities

• Supervise and direct activities of field members and subcontractors performing installation and service
• Ensure field members and subcontractors are following the installation, ticketing process, and monitor job skill certifications
• Provide field members and subcontractor continuous coaching, training, and education
• Maintain up-to-date knowledge of safety standards and ensure that work is being completed in compliance with OSHA regulations and policy
• Ensure that jobsite is ready for fireplace, facing installation of product selection according to builder’s plan and manufacturer’s specifications
• Ensure job is completed with correct product selection for fireplace and facing material according to builder’s plan and manufacturers specifications
• Complete all required post views for complex hearth product installations and complete builder and retail previews as required
• Review schedule regularly for efficient labor (members and subcontractors) scheduling and routing
• Maintain internal product certifications and remain up to date on all fuel (gas, wood, pellet) categories
• Work closely with the Regional leadership on strategic cost saving levers to reduce field job related expenses
• Run reports, manage E-tickets and update quotes as needed working with Branch leadership and Sales

Qualifications

• 5+ years in the building and/or remodeling environment with the ability to demonstrate working knowledge of the construction/remodeling process
• Familiarity with product limitations, installation requirements, OSHA Safety standards and local and national building codes
• Ability to read and understand residential and commercial blueprints
• High School Diploma or equivalent

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account
• Disability Benefits
• Life Insurance
• Paid Time Off and Holidays
• Retirement Benefits