Field Operations Supervisor

Major Duties Classification: Exempt / Non-Bargaining

About the role

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium Fiber is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference. The Field Operations Supervisor is responsible for providing leadership, planning, analysis, and operational guidance to support productivity, quality, safety, and customer satisfaction across field operations. This position oversees activities related to construction, installation, repair, maintenance, and equipment deployment while ensuring alignment with company objectives and operational standards. The Supervisor manages departmental operations, personnel, and performance metrics, translating strategic and operational goals into actionable team objectives. This role provides technical leadership, drives continuous improvement initiatives, and serves as a subject matter expert on complex operational issues and large-scale projects. The successful candidate will regularly collaborate with senior leadership and key stakeholders to achieve regional and enterprise goals.

Responsibilities

• Plan, organize, coordinate, and oversee daily field operations, including construction, installation, repair, maintenance, and equipment deployment activities.
• Translate organizational and departmental objectives into measurable team goals and performance expectations.
• Ensure operational excellence through effective resource allocation, workflow management, and adherence to service-level commitments.
• Monitor operational performance and implement corrective actions to achieve productivity, quality, customer service, and financial targets.
• Directly supervise, coach, and develop employees to maximize performance and engagement.
• Conduct performance management activities, including goal setting, KPI monitoring, performance evaluations, coaching, and development planning.
• Foster a culture of accountability, safety, collaboration, and continuous improvement.
• Address employee relations matter and provide guidance on performance and behavioral issues.
• Ens