Division Director (Chimes Maryland)

About the role

Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Responsibilities

• Provides leadership and promotes a shared vision for the pursuit of quality, excellence, and innovation.
• Provides regular direction, support, and technical assistance to a professional team responsible for effective and efficient daily program operations.
• Ensures operations and programs comply with all applicable laws, regulations, and accreditation requirements, taking corrective action as needed.
• Attends all OHCQ exit conferences when applicable.
• Reviews performance metrics regularly and ensures corrective action as needed.
• Ensures adherence to Agency policies and procedures and participates in development and/or revision of same.
• Leads the development and implementation of the Quality Assurance Plan.
• Develops and implements tools to assess customer satisfaction and monitors the same.
• Develops and implements annual plans and goals based on customer requirements and business strategy and monitors to ensure targeted outcomes are achieved.
• Provides for the management of crisis situations including natural disaster, behavioral or medical emergency, or any unplanned situation requiring immediate intervention.
• Advocates for patients and individuals served.
• Develops, implements, and manages annual budget, taking corrective action as needed, to ensure fiscal viability.
• Develops, implements, and monitors expenditure plans relative to physical plant and furnishings and ensures sites meet health and safety standards.
• Reviews and authorizes expenditures consistent with policies, procedures, and authority grid.
• Ensures resources are allocated efficiently and effectively for program operations.
• Leads, implements, and monitors strategic plan activities.
• Authorizes the addition or elimination of exempt/non-exempt staff positions.
• Authorizes staff position changes, transfers, promotions, and corresponding compensation changes.
• Participates in select recruitment or termination proceedings with Human Resources.
• Develops, revises, and approves job descriptions for direct reports and select staff.
• Promotes the professional development of staff and ensures compliance with regulatory and Agency training requirements.
• Conducts and ensures constructive and timely performance appraisals.
• Conducts Directors’ meetings to ensure timely and appropriate communications, team building, and maintains records of the same.
• Promotes effective and efficient organizational communication.
• Participates in mentoring programs and oversees professional development plans to increase leadership capacity within the organization.
• Promotes positive public relations with other public and private organizations, funders, regulators, families, and the general public.
• Prepares or supervises the preparation of various fiscal, programmatic, and operational reports.
• Prepares reports for regularly scheduled Board meetings and attends the same.
• Maintains confidentiality in all matters.
• Keeps supervisor informed regularly regarding status of programs and initiatives and all emergent situations.
• Contributes to a work atmosphere in a manner which is positive, enthusiastic, respectful, and courteous.

Requirements

Education

• Master’s degree from an accredited college or university in a field related to human services coursework or professional training in the area of business administration.

Experience

• Ten years of experience at executive or senior staff management level, operating programs of a similar capacity.
• Five years of experience developing and/or administering programs for children and/or adults with barriers to independent living or clinical assistance.
• Demonstrated skills in business management, program development, and agency administration.

Additional requirements

• Must work a flexible schedule, have a strong work ethic, be innovative, earn the respect of people served and staff, work with people of diverse backgrounds and a range of skills, be dedicated to the success of the organization, produce high-quality work, make high-quality decisions, demonstrate proactive leadership, and hold others accountable.
• Must have an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and by Agency policy.

Note: At the discretion of the Chief Operations Officer, additional related experience and/or education may be substituted instead of the requirements specified above under Education and Experience.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Pay

Annual Salary: $180,000

Schedule

Full-Time (greater than 30 hours per week). Must work a flexible schedule.