Diversion Program Manager

About the role

The Diversion Program Manager oversees the Gun Diversion Program within Travis County, focusing on reducing rearrests and future violent-related incidents through trauma-focused care. The position involves strategic leadership, team management, compliance, evaluation, stakeholder engagement, risk management, and budget/resource management.

Responsibilities

• Lead and manage the day-to-day operations of the diversion program.
• Develop, implement, and monitor the coordination of services from intake to discharge planning.
• Oversee program budgeting and ensure resources are appropriately allocated.
• Supervise and lead a team of clinicians.
• Ensure program compliance with local, state, and federal regulations.
• Assess the efficiency of required documentation and use data to inform program decisions.
• Serve as the liaison between operations and external stakeholders.
• Resolve complex issues related to diversion operations.

Requirements

• In-depth knowledge of diversion strategies and state regulations.
• Proven experience in managing budgets and staff development.
• Strong communication skills, both written and verbal.
• Leadership and supervisory experience in community mental health services.
• Extensive experience in Travis County’s mental health system.
• In-depth knowledge of Texas Medicaid billing practices and compliance requirements.
• Bilingual in Spanish and English.
• A Master’s degree in Social Work, Psychology, Public Health, or a related field.
• Minimum of 5 years of experience in community mental health services.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Public Health, or a related field.
• Master’s degree in Social Work, Psychology, Public Health, or a related field preferred.
• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) preferred.
• Experience in policy development and advocacy for mental health services.
• Familiarity with trauma-informed care principles and practices.

Skills

• Ability to lead, coach, and develop a diverse team.
• Make effective decisions and resolve conflicts.
• Deep knowledge of crisis intervention, diversion strategies, and local mental health resources.
• Expertise in Texas Medicaid regulations, billing procedures, and maintaining compliance.
• Skills in designing, implementing, and evaluating diversion programs while managing resources and budgets.
• Ability to build strong partnerships with community stakeholders and advocate for mental health programs.
• Capacity for long-term planning, innovative service delivery, and systems-level thinking.
• Strong verbal and written communication, interpersonal, and negotiation skills.
• Ability to work collaboratively with diverse stakeholders and navigate complex community systems.

Benefits

A competitive salary and benefits package, including a supportive and dynamic work environment committed to social impact, opportunities for professional development and growth.