District Supervisor Trainee - East Zone (Greater Cincinnati)

About the role

The District Supervisor at United Dairy Farmers oversees, leads, and manages up to 9 stores within a district. The primary responsibility is to ensure the delivery of an exceptional guest experience across each store by maintaining the UDF standard of excellence.

Responsibilities

• Monitor daily activities and coach The Hi Five Guest Experience;
• Train associates personally or oversee their training;
• Making recommendations for promotions, demotions, suspensions or separations;
• Analyze guest experience and Quality Assurance scores to determine baseline levels of service and quickly respond to areas of improvement;
• Stock merchandise, ensuring shelves, displays, milk boxes, and freezers are filled and faced;
• Ensure coffee pots and ice dispensers are full, and proper stock rotation is maintained;
• Ensure hand-dipped ice cream operations are prepared according to company standards;
• Oversee and participate in the recruitment, interviewing, and selection of store associates;
• Determine the most efficient use of allotted labor hours while optimizing labor within the district;
• Provide direct reports with timely, candid, and constructive performance feedback; develop associates to their fullest potential and provide challenging opportunities for career growth;
• Develop the appropriate talent pool to ensure adequate bench strength and succession planning; recognize and reward associates for accomplishments;
• Grow and develop store leadership teams and offer opportunities to shadow the incumbent or cover the District Supervisor role while the incumbent is out;
• Ensure stores are adequately stocked with merchandise at all times and store managers are accurately recording all sales transactions, vendor transactions, ordering, and pricing of products;
• Participate in quarterly audits at each store;
• Work with the store leadership team to minimize shoplifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, and follow all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs;
• Work with the Security team on investigations;
• Ensure stores are properly authorizing and controlling gas sales, accurately registering all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps, and making change;
• Cover the District Supervisor role when the incumbent is out;
• Coordinate with the Corporate Fuel team on pricing strategy and changes;
• Achieve adherence by associates to all company policies and procedures as well as all state and federal laws; investigate and resolve associate complaints or conflicts; accurately complete time records;
• Prepare, analyze, and transmit district results; ensure stores follow the company's funds handling policy;
• Monitor competitors' activities as to pricing, merchandising, advertising, etc. and recommend responsive action;
• Perform other duties as assigned by management.

Requirements

• High school diploma or GED equivalent;
• Five or more (5+) years’ experience managing managers and/or direct reports;
• Previous experience in a QSR or C-store environment preferred;
• Previous multi-unit retail store management experience preferred;
• Belief in people development as a foundation for individual growth and organizational success;
• Recognizes accountability for actions and results – both good and bad – is required to achieve success;
• Excellent verbal and written communication skills;
• Conveys respect and a positive attitude towards others through challenges and within daily work responsibilities;
• Fundamental understanding of key financial and retail performance metrics;
• Extensive familiarity with food service programs including private label / home-grown versus external programs;
• Process orientation and focus on prioritization and time management;
• Self-starter, strong drive, highly motivated to successfully manage time and prioritize opportunities and make decisions to deliver optimal results;
• Strong organizational, problem-solving, and attention to detail skills are required;
• Must be well-organized and able to coordinate multiple tasks and requests;
• Computer/Technical proficient in MS office/PC;
• Prior experience with Convenience / QSR based POS systems, Loyalty platforms preferred.

Qualifications

• Ability to speak, hear, and understand spoken English well enough to communicate effectively with customers;
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents, and to use price book;
• Ability to understand operating instructions for store equipment and to operate all store equipment;
• Ability to prepare DipSide items using supplies located in the dip cabinets;
• Ability to handle coins, currency, checks, credit transactions, coupons, and food stamps, recognize denominations, and accurately make change;
• Ability to recognize numbers, count, and do arithmetic well enough to complete required records;
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display;
• Ability to clean counters and other surfaces;
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes;
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes;
• Ability to raise at least 10 pounds from floor level to a height of 5 feet;
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Skills

• People development;
• Accountability;
• Communication;
• Financial and retail performance metrics;
• Food service programs;
• POS systems;
• Security protocols;
• Time management;
• Attention to detail;
• Problem-solving;
• Leadership;
• Store management;
• Inventory control;
• Guest services;
• Performance feedback;
• Succession planning;
• Employee engagement;
• Store operations;
• Financial reporting;
• Competitor analysis;
• Compliance with policies and procedures;
• Customer service;
• Emergency response;
• Teamwork;
• Conflict resolution;
• Time management;
• Decision-making;
• Financial analysis;
• Operational efficiency;
• Store optimization;
• Store safety;
• Store security;
• Store profitability;
• Store inventory management;
• Store operations coordination;
• Store performance evaluation;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;
• Store customer service;
• Store conflict resolution;
• Store decision-making;
• Store time management;
• Store compliance;
• Store financial reporting;
• Store competitor analysis;
• Store employee engagement;
• Store emergency response;
• Store operational efficiency;
• Store financial analysis;