District Service Development Manager

Position Responsibilities

• Deliver in-field coaching to technicians during live repair work to improve diagnostic skills, repair quality, and execution discipline
• Reinforce standardized diagnostic processes, including root cause analysis and repair verification, to reduce repeat repairs
• Partner with branch leadership to align technician development with operational goals such as first-time-fix rates and efficiency
• Track technician progress, identify skill gaps, and adjust coaching plans to support ongoing development
• Maintain a strong field presence while providing feedback, insights, and recommendations to improve service performance

Position Requirements

• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred
• Extensive experience as a senior-level technician with advanced troubleshooting skills across mechanical, hydraulic, and electrical systems
• Proven ability to coach and develop technicians in field or shop environments
• Strong knowledge of construction equipment systems, repair practices, and safety standards
• Able to read and interpret technical schematics and translate complex issues into practical guidance
• Excellent communication, problem-solving, and organizational skills with the ability to influence without direct authority
• Able to work independently in field environments with frequent travel between locations

Benefits

• Bonus Incentive on a quarterly and annual basis
• Rent ANY of our equipment for FREE
• “My Holiday” benefit lets you celebrate any holiday without using personal time
• Medical, dental, and vision insurance eligibility after first full month of employment
• 401 Retirement Plan with up to 6% company match after 90 days

Company Culture

• Valued, respected, and fairly compensated employees
• Close-knit work-family environment
• Strategically and organically grown company from within
• Promoting from the ground up and providing employees with opportunities to explore their different passions
• Evolving resources to provide employees with tools to make their lives easier
• Fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated
• Equal opportunity employer
• Drug Free Workplace
• Participates in E-Verify