District Service Development Manager

Position Responsibilities

• Deliver in-field coaching to technicians during live repair work to improve diagnostic skills, repair quality, and execution discipline
• Reinforce standardized diagnostic processes, including root cause analysis and repair verification, to reduce repeat repairs
• Partner with branch leadership to align technician development with operational goals such as first-time-fix rates and efficiency
• Track technician progress, identify skill gaps, and adjust coaching plans to support ongoing development
• Maintain a strong field presence while providing feedback, insights, and recommendations to improve service performance

Position Requirements

• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred
• Extensive experience as a senior-level technician with advanced troubleshooting skills across mechanical, hydraulic, and electrical systems
• Proven ability to coach and develop technicians in field or shop environments
• Strong knowledge of construction equipment systems, repair practices, and safety standards
• Able to read and interpret technical schematics and translate complex issues into practical guidance
• Excellent communication, problem-solving, and organizational skills with the ability to influence without direct authority
• Able to work independently in field environments with frequent travel between locations

Sunstate's Advantage

• Company-provided cell phone, laptop, and truck
• Bonus Incentive on a quarterly and annual basis
• Work boot allowance
• Rent ANY of our equipment for FREE
• “My Holiday” benefit lets you celebrate any holiday without using personal time

Benefits

• Medical, dental, and vision insurance eligibility after first full month of employment
• 401 Retirement Plan with up to 6% company match after 90 days

Why Choose Us?

• Employees are valued, respected, and fairly compensated
• Employees have a voice that deserves to be heard
• Culture fosters development of valuable, marketable skills
• Resources like Baby Bonding, My Holiday vacation time, and discounts on various items make life easier

About the Role

• At Sunstate, we believe in fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated
• We are an Equal Opportunity Employer
• We are a Drug Free Workplace and Participate in E-Verify