District Service Delivery Manager

About the role

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental Compliance and Transportation Compliance policies, sales growth, customer satisfaction and retention, profitability, and other operational controls within their district.

Why work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

Responsibilities

• Responsible for District Adherence to Operational Guidelines
• Manage Route Drivers/Admin within District
• Manage Product and Service Training for all OSSRs, LSSRs, SSRs, Utility Drivers, WWFs (BPS Drivers)
• Conduct End-of-day Check-in / Morning Check-out process with SSR's to be sure expectations are met
• Responsible for Holding BPS Drivers Accountable to Service Performance Requirements
• Conduct Weekly District Meetings with District Service Staff to Drive District Performance and Promote Teamwork
• Collaboration with BPS Sales Directors to Enhance District Sales Performance
• Manage District P&L
• Ensure Timely Response to all Customer Requests

Qualifications

• Bachelor's degree Business/Environmental Science/Engineering/Related
• Extensive comparable work experience may be accepted in lieu of college or bachelor degree
• 24 or 40 hour OSHA training and annual updates
• DOT/RCRA
• Strong knowledge of logistics
• Strong business acumen; credible leader; result-orientation; excellent communicator; strong presentation skills
• Budgeting and financial management skills; customer relationship management skills; change management skills
• Proactive; able to collaborate with and inspire a range of people to achieve results