District Sales & Operations Manager

Responsibilities

• Build and lead high-performing teams that consistently deliver exceptional customer service and operational standards.
• Foster a results-driven culture through consistent communication of expectations, performance metrics, and coaching.
• Identify talent and mentor Store Managers to support future growth.
• Provide constructive feedback and ongoing development opportunities to staff.
• Conduct performance evaluations and succession planning initiatives in partnership with HR and corporate leadership.
• Drive operational excellence across stores by providing direction with all company policies and procedures, including safety, inventory ordering procedures, and return process.
• Conduct store visits and report findings; track progress and ensure resolution of identified issues.
• Support the roll-out and execution of new programs and operational tools; provide hands-on training to Store Managers and associates.
• Support recruiting, interviewing, and hiring efforts for assigned stores; provide hiring resources during new store openings or transitions.
• Champion community engagement efforts within assigned territories.
• Analyze financial performance and develop plans for stores based on profit and loss (P&L) results to increase profitability and operational efficiency.
• Provide strategic sales leadership by executing key processes that drive high performance and achieve budgeting goals.
• Evaluate store Key Performance Indicators (KPIs), including merchandising, promotional execution, store appearance, and inventory accuracy.
• Address performance gaps with follow-up planning and coaching.

Requirements

• Bachelor's degree in Business, Retail Management, or related field preferred; equivalent experience considered.
• Minimum 3 years of store retail management experience.
• Previous multi-location experience preferred.
• Excellent verbal communication and interpersonal skills to maintain effective business relationships with peers, senior management, customers, and vendors.
• Strong attention to detail and accuracy.
• Ability to work varied hours/days as business dictates.
• Valid driver's license and clean driving record; ability to rent a car and/or use personal transportation.

Physical Requirements

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regularly requires frequent talking, hearing, standing, walking, using hands, and lifting up to 50 lbs.
• Occasional tasks may include sitting, kneeling, crouching, or reaching overhead.
• Regularly requires the use of a vehicle, computer, phone, and other standard office equipment.
• Ability to travel up to 90%, including overnight stays.

The working conditions for this role consist of office and retail environments.