District Operations Supervisor

Responsibilities

• Act as the escalation contact for customer issues or concerns
• Support sales through job quotation and estimation
• Average estimates for scope of work, labor hours and material content, assesses profit risk of jobs, control material and labor costs, and provide feedback to the District Manager
• Establish project timelines, meet with customers to communicate and coordinate project schedule
• Manage projects, assign Technicians, oversee ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements
• Provide leadership and supervision to technician team and be responsible for the team’s development and training
• Oversee quotation of call-in work, transactional sales, and assign techs as needed to ensure that quotes are delivered to customers on a timely basis
• Consistently interface with current customer base and establish effective working relationships in order to identify additional selling opportunities
• Ensure that maintenance contract commitments are fulfilled and inspections completed on time
• Provide input to Service Coordinators on scheduling activity of technicians
• Work with the technician team to generate pull-through service and repair work on existing house accounts
• Manage Tech Tip program and lead customer care initiatives
• Provide weekly job status, revenue, and warranty recovery report to the District Manager
• Own the performance management of technicians (i.e. goals setting, performance reviews, performance management)

Qualifications

• High School Diploma/GED (Bachelors Preferred)
• 4-6+ years of related work experience in the commercial HVAC industry or related field
• 2+ years of prior experience managing technicians or employees in a similar role required
• Extensive knowledge of HVAC design, systems, applications, and energy saving solutions
• Demonstrated success in strategically leading business units

Benefits

• Non-logoed company vehicle with most expenses paid
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Schedule

• The typical annual base salary for this position ranges from $73,300 to $120,700 plus targeted incentive plan in Tennessee.
• Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
• If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!