District Operations Supervisor

About the role

The District Operations Supervisor is responsible for overseeing operations within a district office, including supervising customer service and equipment processing personnel to meet financial and operational objectives. This role involves making decisions that ensure efficient use of resources, engaging employees, creating a customer-focused culture, driving performance, and maintaining a strong understanding of the healthcare industry.

Responsibilities

• Provides leadership, planning, and direction to ensure business objectives and financial goals are achieved.
• Holds self and team accountable for timely completion of assignments and achieving expected results.
• Maintains communication with other departments within the organization.
• Ensures compliance with patient privacy laws and company policies.
• Manages equipment inventory and par levels, ensuring adherence to contract terms, pricing, and policies.
• Recruits, trains, and develops employees, emphasizing continuous improvement and teamwork.
• Completes and maintains DOT certification, according to location-specific needs.
• Oversees staffing levels and on-call schedules based on demand.
• Manages missing and lost equipment, software upgrades, and accessories.
• Uses available resources to ensure teams operate efficiently, handles geographic routing and prioritization to service customers.
• Manages billing for account invoices and assists with account receivables collections.
• Learns and uses available systems to ensure efficient operation.
• Participates in continuous improvement initiatives.
• Ensures timeliness of district-wide performance appraisals.

Requirements

Required:

• 3 years of management experience or work experience with demonstrated leadership.
• Bachelor’s degree preferred.
• Healthcare, hospital industry, medical equipment, sales, and services experience preferred.
• Business and financial management expertise to assist with contract management and account margin maintenance.
• Profit and loss (P&L) statement and budget management experience.
• Demonstrated computer literacy.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required.
• Valid driver's license.

Qualifications

Qualifications:

• Ability to perform in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Time management and organizational skills.

Skills

Skills:

• Understanding and applying knowledge of product and service offerings.
• Financial acumen and robust understanding of financial analysis and communication.
• Knowledge of the healthcare industry, including hospital operations, alternate care providers, and medical equipment manufacturers.
• Recognition of professional trends and business situations presenting opportunities.
• Continuous improvement emphasis on exploring innovative ways to do the job.
• Participative management encouraging an environment where individuals have a sense of ownership and influence over their work.

Benefits

Agiliti offers a comprehensive benefits package for regular, full-time, non-union employees, including:

• Health insurance options for Medical, Dental, and Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K saving plan with employer match.
• Employee discounts.
• Tuition reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• Wellness programs.