District Operations Manager- Wood Dale, IL
About the role
The District Operations Manager supports district leadership in driving operational excellence across Canteen's Refreshment Services business. This role serves as a key operational partner responsible for administrative operations, systems management, reporting, process improvement, and business support functions. The District Operations Manager collaborates with District Managers and cross-functional teams to improve operational efficiency, ensure data accuracy, support strategic initiatives, and drive execution of district objectives.
Key Responsibilities
- Support and execute district operational strategies to drive service excellence, customer retention, and profitable growth.
- Act as the primary operational resource for route drivers and field teams, resolving day-to-day issues and removing barriers to execution.
- Ensure successful route completion through proactive monitoring, issue resolution, and operational follow-up.
- Partner with District Managers to maintain service levels, productivity standards, and operational compliance.
- Review daily, weekly, and monthly operational reports to monitor route performance, service completion, and productivity metrics.
- Analyze operational data and trends to identify opportunities for process improvement and cost reduction.
- Collaborate with district leadership and business partners to develop action plans that improve performance and customer satisfaction.
- Support district forecasting, inventory management, and labor optimization initiatives.
- Provide coaching, training, and direction to route drivers and field associates.
- Reinforce company standards related to safety, customer service, product quality, and operational execution.
- Support recruiting, onboarding, and development efforts to build a high-performing team.
- Foster a culture of accountability, engagement, and continuous improvement.
- Ensure consistent delivery of exceptional customer service across all accounts.
- Address customer concerns and operational escalations promptly and professionally.
- Partner with sales and operations teams to support customer retention and growth initiatives.
- Collaborate with Route Supervisors to ensure adequate coverage and resource allocation across the district.
- Support special projects, operational initiatives, and business improvement efforts.
- Aid in route coverage when necessary to ensure uninterrupted service to customers.
- Maintain compliance with all company policies, safety standards, and regulatory requirements.
Qualifications
- Associate's or Bachelor's degree in Business, Operations, Supply Chain, or related field preferred.
- Three or more years of experience in operations, logistics, route-based distribution, retail, foodservice, or refreshment services.
- Previous leadership or supervisory experience strongly preferred.
- Strong analytical skills with the ability to interpret operational and financial data.
- Experience using performance metrics to drive business results.
- Excellent communication, presentation, and relationship-building skills.
- Demonstrated problem-solving and decision-making abilities in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
- Ability to lead teams, manage multiple priorities, and adapt to changing business needs.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Pay
Pay Range: $80,000.00 - $85,000.00 with Company Car
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