District Operations Manager - Dallas, TX

Butler Plus is a leading provider of doorstep trash, bulk & junk removal, sustainability solutions, porter services, and pressure washing for multifamily communities across the country. We currently service more than 340,000 units nationwide and are known for delivering reliable service, strong operational support, and elevated experience for both residents and property teams. Butler Plus has been featured in The Wall Street Journal, TIME Magazine, and on CNBC. We take pride in hiring professional team members who make a difference every day and in fostering a culture built around our five Core Values: Figure It Out, Champion of Change, Do the Right Thing, never “Not My Job,” and Expect Excellence.

About the role

As the District Operations Manager, you are responsible for managing the overall operations within an assigned region, including overseeing Full-time Butlers/Trainers and Part-time Butlers. You will be the driving force in operational excellence and customer satisfaction throughout your assigned communities. This position involves working alongside frontline employees and managing recruiting, hiring, interviewing, training, payroll, and oversight of the remote workforce servicing our communities.

Your primary responsibility will be ensuring nightly trash pick-up is completed by your team per schedule to 100% satisfaction of our clients. As we grow, you will also coordinate with the field team to ensure successful rollouts and service launches for new communities.

This position is onsite in Dallas, TX.

Responsibilities

• Create and manage work schedules for Butlers to ensure proper staffing levels.
• Manage Butler callouts and arrange replacements to avoid service disruptions.
• Oversee the launch of services at new properties, coordinating Butler assignments and supplies.
• Conduct regular on-site visits and audits to monitor service quality and compliance.
• Address and resolve any on-site service issues or client complaints.
• Ensure accurate clock-ins and clock-outs and handle any payroll discrepancies.
• Monitor and manage the cost of goods sold (COGS) to ensure financial efficiency.
• Submit jot forms to replenish supplies as needed for service.
• Provide guidance and feedback to Butlers, addressing performance issues as necessary.
• Track and monitor Butler performance through scorecards and on-site evaluations.
• Handle worker’s compensation claims and related issues for field staff.

Requirements

• Minimum of 2-5 years of management experience, with a proven track record of leadership and team development.
• Demonstrated experience managing a remote workforce of up to 50 individuals working 5-7 days a week for approximately 2-3 hours per day.
• Strong background in employee relations, including hiring and management practices.
• Experience in multi-site operations, coordinating and optimizing processes across locations.
• Exceptional decision-making skills and ability to navigate complex situations.
• Previous experience delivering high-quality customer service.
• Excellent oral and written communication skills.
• Proficiency in planning, time management, and organizational skills.
• Strong work ethic and commitment to continuous quality improvement.
• Outstanding interpersonal skills and ability to build trust and rapport.
• Self-motivated, resourceful, and capable of working independently.
• Collaborative and team-oriented mindset.
• Flexibility to be on call during daytime and evening hours and adapt to changing priorities.
• Flexibility to periodically travel.
• Valid driver’s license and auto insurance with a good driving record.
• Comfortable working in an outdoor setting and walking property distances.
• Able to lift up to 50 pounds, bend at waist/knees, lift bags over shoulder, climb stairs, and drive for extended periods.

Qualifications

• Associate degree preferred or equivalent workforce experience.

Benefits

• Competitive base salary.
• Variable additional compensation eligible, based on annual salary and paid quarterly.
• Healthcare plans (Medical, Dental, Vision, Life).
• 401k company matching plan.
• Maternity, paternal, and additional leave options.
• Company vehicle provided.
• Flexible Personal Time Off (PTO).
• Fun, collaborative, and team-oriented work environment with training and a feedback-rich culture.