District Operations Manager- Columbia, SC

Pay Range: $75,000.00 - $90,000.00 / year

Additional Compensation: Yearly Bonus Opportunity & Company Car

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career.

About the role

The District Operations Manager supports district leadership in driving operational excellence across Canteen's Vending Services business. This role serves as a key operational partner responsible for administrative operations, systems management, reporting, process improvement, and business support functions. The District Operations Manager collaborates with District Managers and cross-functional teams to improve operational efficiency, ensure data accuracy, support strategic initiatives, and drive execution of district objectives.

Responsibilities

• Support and execute district operational strategies to drive service excellence, customer retention, and profitable growth.
• Act as the primary operational resource for route drivers and field teams, resolving day-to-day issues and removing barriers to execution.
• Ensure successful route completion through proactive monitoring, issue resolution, and operational follow-up.
• Partner with District Managers to maintain service levels, productivity standards, and operational compliance.
• Review daily, weekly, and monthly operational reports to monitor route performance, service completion, and productivity metrics.
• Analyze operational data and trends to identify opportunities for process improvement and cost reduction.
• Collaborate with district leadership and business partners to develop action plans that improve performance and customer satisfaction.
• Support district forecasting, inventory management, and labor optimization initiatives.
• Provide coaching, training, and direction to route drivers and field associates.
• Reinforce company standards related to safety, customer service, product quality, and operational execution.
• Support recruiting, onboarding, and development efforts to build a high-performing team.
• Foster a culture of accountability, engagement, and continuous improvement.
• Ensure consistent delivery of exceptional customer service across all accounts.
• Address customer concerns and operational escalations promptly and professionally.
• Partner with sales and operations teams to support customer retention and growth initiatives.
• Collaborate with Route Supervisors to ensure adequate coverage and resource allocation across the district.
• Support special projects, operational initiatives, and business improvement efforts.
• Assist with route coverage when necessary to ensure uninterrupted service to customers.
• Maintain compliance with all company policies, safety standards, and regulatory requirements.

Qualifications

• Associate's or Bachelor's degree in Business, Operations, Supply Chain, or related field preferred.
• Three or more years of experience in operations, logistics, route-based distribution, retail, foodservice, or refreshment services.
• Previous leadership or supervisory experience strongly preferred.
• Strong analytical skills with the ability to interpret operational and financial data.
• Experience using performance metrics to drive business results.
• Excellent communication, presentation, and relationship-building skills.
• Demonstrated problem-solving and decision-making abilities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
• Ability to lead teams, manage multiple priorities, and adapt to changing business needs.

Benefits

Full-time and part-time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.