District Operations Manager

Position Summary

The District Operations Manager oversees the outbound logistics of multiple client retail locations. They are responsible for maintaining client delivery capacity. This position conducts operational analyses, and audits current outbound procedures to monitor and improve the efficiency of operations and client satisfaction.

The District Operations Manager supervises a team comprised of Territory Managers within an assigned region.

Essential Duties And Responsibilities

• Responsible for consistently meeting and exceeding client service goals
• Drive, maintain, and evangelize the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Aid in the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location
• Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
• Supervise personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance
• Maintain a professional appearance always, while setting an example for employees alike
• Ensure daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
• Hire, train, develop, and appraise staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies
• Oversight of the upkeep and maintenance of all assigned assets, both from RLX and the client
• Perform weekly onsite store audits to ensure client satisfaction with RLX deliverables
• Perform other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred)
• 2-4 years of distribution, and/or supply chain operations with at least 2 years of managerial experience preferred
• Must be proficient in Microsoft Office suite, specifically Excel
• Able to complete work in a timely, accurate, and thorough manner
• Effective verbal and written communication skills
• Able to exhibit a professional demeanor when dealing with conflict
• Able to coach and develop employees
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Physical Demands and Work Environment

• While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time.
• This role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging.
• The employee is required to maneuver about the work areas and move/manipulate various objects.
• This position requires occasional extended work hours and frequent travel to assigned client retail locations.