District Manager South Carolina

About the role

The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They ensure all company processes and practices are adhered to and act as the linchpin of the field organization between strategy and execution. This role maintains a strong level of business literacy about the region and SBH financial position, its midrange plans, its culture, and its competition.

Responsibilities

• Brand (30%):
  • Provides leadership to deliver an exceptional customer experience, maximizing sales/KPIs and driving customer loyalty in assigned stores.
  • Emphasizes both in-store selling and a channel-agnostic approach to exceed expectations.
  • Understands the competitive landscape by observing and studying competitors to share insights with business partners.
  • Ensures all brand standards are met, including merchandising, POGs, marketing, and back-room operations.
• People (30%):
  • Develops and maintains recruitment, training, motivation, and discipline programs to drive results.
  • Builds and maintains a talent pool of future leaders through active networking on LinkedIn and other digital platforms.
  • Assesses Store Managers to determine talent opportunities and their impact on store performance.
  • Engages direct reports regarding strengths and opportunities, leveraging Individual Development Plans (IDP).
  • Ensures Store Managers engage and develop their teams.
  • Builds strong working relationships with all business partners.
• Safety/Loss Prevention (20%):
  • Ensures a safe store environment for associates and customers, adhering to all policies and social distancing practices.
  • Protects company assets by ensuring procedures related to shrink, damages, and banking are followed.
  • Analyzes and utilizes all available reporting to mitigate risks.
  • Ensures stores are compliant with all HAZMAT training and execution.
• Operations (20%):
  • Drives the execution of all company processes through training, management, analysis, and continuous improvement.
  • Actively manages payroll and other controllable expenses such as supplies and travel.
  • Ensures all processes to support digital strategies are utilized, including Omni-channel fulfillment (SFS/SDD/BOPIS).
  • Oversees real estate matters, including site feedback, relocations, new stores, and store closings.
  • Utilizes technology and company tools to drive results.
  • Works in partnership with the Operations Business Partner (Sally only).

Requirements

• High School Diploma or equivalent; College Degree preferred but not required.
• 5+ years of experience in business, management, and/or merchandising.
• Specialty retail or trade knowledge, with a focus on problem-solving and driving associate engagement.
• Multi-unit or big-box retail management experience preferred.
• Thorough knowledge of candidate selection, sourcing, and education.
• Expertise in inventory management strategies, merchandising techniques, and sales promotion activities.
• Ability to plan, organize, lead, and control operations.
• Ability to recognize, analyze, and quantify market trends.
• Understanding of the competitive landscape to drive local segmentation.
• Understanding of assigned store capabilities and growth potentials.
• Extensive travel required, including overnights and weekends for national sales meetings, beauty shows, and sales operations meetings.

Competencies

• Grow Yourself:
  • Passionate Learner: Desire to grow and learn; owns personal development; seeks diverse inputs; shares learning with others; demonstrates learning agility and intellectual curiosity.
  • Flexible & Agile Adapter: Adjusts to multiple demands; responds effectively to new circumstances and ambiguous situations; deals with change and stressful situations; works independently and prioritizes effectively.
• Grow the Team and Culture:
  • Talent Builder: Builds competent, diverse teams by hiring, developing, motivating, and coaching talent; delegates, evaluates, and holds people accountable; empowers, motivates, and recognizes teams.
  • Effective Communicator: Expresses information candidly; creates an engaging and open environment; listens effectively; communicates with humility and relevance; builds trust to promote candor.
  • Team Builder: Develops strong partnerships across all levels and functions; values differences and inclusiveness; prioritizes collaboration and respect.
  • Customer Focused Partner: Understands and meets the needs of external and internal customers; seeks and acts on feedback to improve customer experience; demonstrates accountability and transparency.
• Grow the Business:
  • Strategic Thinker: Demonstrates vision and broad perspective to drive business performance; sets direction with a long-term focus; embraces risks and competition.
  • Big Picture Thinker: Understands relevant business concepts and aligns with the larger organization; leads change inclusively; demonstrates business acumen and systems thinking.
  • Results Driver: Executes and adapts plans; follows through on commitments; prioritizes and schedules efficiently; demonstrates grit and attention to detail.
  • Problem Solver & Decision Maker: Analyzes information and evaluates alternatives to make sound decisions; demonstrates judgment, reasoning, and decisiveness; summarizes data to inform decisions.

Working Conditions

The work environment involves everyday risks or discomforts typical of offices, meeting rooms, retail stores, and commercial vehicles. Normal safety precautions are required, such as safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals. The position requires physical exertion, including long periods of standing, and extensive travel.