District Manager South Carolina

About the role

The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They ensure all company processes and practices are adhered to and act as the linchpin of the field organization between strategy and execution. The role requires maintaining a strong level of business literacy about the region and SBH’s financial position, its midrange plans, its culture, and its competition.

Responsibilities

• Brand (30%):
  • Provides leadership to deliver an exceptional customer experience, maximizing sales/KPIs and driving customer loyalty in assigned stores.
  • Emphasizes both in-store selling and a channel-agnostic approach to exceed expectations.
  • Understands the competitive landscape by observing and studying competitors to share insights with business partners and supervisors.
  • Ensures all brand standards are met, including merchandising, POGs, marketing, and back-room operations.
• People (30%):
  • Develops and maintains recruitment, training, motivation, and discipline programs to drive results.
  • Builds and maintains a talent pool of future leaders through active networking on LinkedIn and other digital platforms.
  • Assesses Store Managers to determine talent opportunities and their impact on store performance.
  • Engages direct reports regarding strengths and opportunities, leveraging Individual Development Plans (IDPs).
  • Ensures Store Managers engage and develop their teams.
  • Builds strong working relationships with all business partners.
• Safety/Loss Prevention (20%):
  • Ensures a safe store environment for associates and customers, adhering to all policies and procedures, including social distancing practices.
  • Protects company assets by ensuring compliance with shrink, damage, banking, and other loss-prevention procedures.
  • Analyzes and utilizes available reporting to mitigate risks.
  • Ensures stores comply with all HAZMAT training and execution.
• Operations (20%):
  • Drives execution of all company processes through training, management, analysis, and continuous improvement.
  • Actively manages payroll and other controllable expenses such as supplies and travel.
  • Ensures utilization of processes supporting digital strategies, including Omni-channel fulfillment (SFS/SDD/BOPIS).
  • Oversees real estate matters, including site feedback, relocations, new stores, and store closings.
  • Utilizes technology and company tools to drive results.
  • Partners with the Operations Business Partner (Sally only).

Requirements

• High School Diploma or equivalent; College Degree preferred but not required.
• 5+ years of experience in business, management, and/or merchandising, with a preference for multi-unit or big-box retail management.
• Specialty retail or trade knowledge, including problem-solving and driving associate engagement.
• Thorough knowledge of inventory management strategies, merchandising techniques, and sales promotion activities.
• Ability to plan, organize, lead, and control operations.
• Ability to recognize, analyze, and quantify market trends.
• Understanding of the competitive landscape to drive local segmentation.
• Ability to assess store capabilities and growth potential.
• Extensive and frequent travel required, including overnights and weekends for national sales meetings, beauty shows, and operations meetings.

Skills

• Grow Yourself:
  • Passionate Learner: Owns personal development, seeks diverse inputs, shares learning, and demonstrates intellectual curiosity.
  • Flexible & Agile Adapter: Adjusts to demands, responds to ambiguity, tolerates stress, and prioritizes effectively.
• Grow the Team and Culture:
  • Talent Builder: Hires, develops, motivates, and coaches diverse teams; delegates, evaluates, and holds people accountable.
  • Effective Communicator: Expresses information candidly, listens effectively, and builds trust to promote openness.
  • Team Builder: Develops partnerships across all levels and functions, values diversity, and prioritizes collaboration.
  • Customer-Focused Partner: Understands and meets the needs of internal and external customers, seeks feedback, and improves customer experience.
• Grow the Business:
  • Strategic Thinker: Demonstrates vision, sets direction, balances short-term and long-term goals, and embraces competition.
  • Big Picture Thinker: Aligns with the larger organization, leads change, and anticipates future trends.
  • Results Driver: Executes plans, follows through, innovates, and prioritizes efficiently.
  • Problem Solver & Decision Maker: Analyzes information, evaluates alternatives, and makes sound decisions.

Working Conditions

The role involves everyday risks typical of offices, retail stores, and commercial vehicles, requiring normal safety precautions. Physical exertion includes long periods of standing, and extensive travel is required.

Pay

Starting at $95,000 depending on experience.