District Manager South Carolina

About the Role

The District Manager is responsible for leading the internal and external customer experience to drive sales results and all KPIs. They ensure all company processes and practices are adhered to and act as the linchpin of the field organization between strategy and execution. This role maintains a strong working relationship with all business partners and a high level of business literacy about the region, SBH financial position, midrange plans, culture, and competition.

Responsibilities

• Brand (30%):
  • Provides leadership to deliver an exceptional customer experience, maximizing sales/KPIs and driving customer loyalty in assigned stores.
  • Emphasizes both in-store selling and a channel-agnostic approach to exceed expectations.
  • Understands the competitive landscape by observing and studying competitors to share insights with business partners.
  • Ensures all brand standards are met, including merchandising, POGs, marketing, and back-room operations.
• People (30%):
  • Develops and maintains recruitment, training, motivation, and discipline programs to drive results.
  • Builds and maintains a talent pool of future leaders through active networking on LinkedIn and other digital platforms.
  • Assesses Store Managers to determine talent opportunities and their impact on store performance.
  • Engages direct reports regarding strengths and opportunities, leveraging Individual Development Plans (IDP).
  • Ensures Store Managers engage and develop their teams.
  • Builds strong working relationships with all business partners.
• Safety/Loss Prevention (20%):
  • Ensures a safe store environment for associates and customers, adhering to all policies and social distancing practices.
  • Protects company assets by ensuring compliance with shrink, damage, and banking procedures.
  • Analyzes and utilizes available reporting to mitigate risks.
  • Ensures stores comply with all HAZMAT training and execution.
• Operations (20%):
  • Drives execution of company processes through training, management, analysis, and continuous improvement.
  • Actively manages payroll and other controllable expenses such as supplies and travel.
  • Ensures utilization of processes supporting digital strategies, including Omni-channel fulfillment (SFS/SDD/BOPIS).
  • Oversees real estate aspects, including site feedback, relocations, new stores, and closings.
  • Leverages technology and company tools to drive results.
  • Works in partnership with the Operations Business Partner (Sally only).

Requirements

• High School Diploma or equivalent; College Degree preferred but not required.
• 5+ years of experience in business, management, and/or merchandising.
• Specialty retail or trade knowledge, with a focus on problem-solving and driving associate engagement.
• Multi-unit or big-box retail management experience preferred.
• Thorough knowledge of candidate selection, sourcing, and education.
• Expertise in inventory management strategies, merchandising techniques, and sales promotion activities.
• Ability to plan, organize, lead, and control operations.
• Strong analytical skills to recognize, analyze, and quantify market trends.
• Understanding of the competitive landscape to drive local segmentation.
• Ability to assess store capabilities and growth potential.
• Extensive travel required, including overnights and weekends for national sales meetings, beauty shows, and operations meetings.

Competencies

• Grow Yourself:
  • Passionate Learner: Desire to grow and learn; owns personal development; seeks diverse inputs; shares learning; demonstrates learning agility and intellectual curiosity.
  • Flexible & Agile Adapter: Adjusts to multiple demands; responds effectively to new circumstances; takes initiative in ambiguous situations; tolerates stress; follows through with perseverance.
• Grow the Team and Culture:
  • Talent Builder: Builds competent, diverse teams; hires, develops, and motivates talent; delegates, coaches, and mentors; evaluates and differentiates performance; empowers and recognizes teams.
  • Effective Communicator: Expresses information candidly; creates an engaging environment; listens effectively; communicates concisely; builds trust and promotes openness.
  • Team Builder: Develops strong partnerships across all levels and functions; values collaboration, inclusiveness, and diversity of thought.
  • Customer-Focused Partner: Understands and meets the needs of external and internal customers; seeks and acts on feedback to improve customer experience.
• Grow the Business:
  • Strategic Thinker: Demonstrates vision and broad perspective; sets direction; balances short-term and long-term goals; embraces risks and competition.
  • Big Picture Thinker: Understands business concepts and aligns with organizational goals; leads change effectively; demonstrates business acumen and systems thinking.
  • Results Driver: Executes and adapts plans; follows through on commitments; prioritizes and schedules efficiently; results-oriented; seeks continuous improvement.
  • Problem Solver & Decision Maker: Analyzes information objectively; evaluates alternatives; makes sound decisions; demonstrates judgment and decisiveness.

Working Conditions

The role involves everyday risks typical of offices, retail stores, meeting rooms, and commercial vehicles. Requires normal safety precautions such as safe work practices, adherence to fire regulations, and traffic signals. Physical exertion includes long periods of standing, and extensive travel is required.