District Manager

USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth-focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK and Newsquest in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses.

About the role

This position is based in Knoxville, TN and focuses on ensuring the efficient distribution of products while maintaining strong relationships with independent carriers and subscribers.

Responsibilities

• Ensure the efficient distribution of products through route restructuring, consolidation, splits, divisions, or other means to maximize volumes while limiting expense exposure.
• Maintain goodwill between the company and independent carrier force; ensure carrier compliance with contract terms and take appropriate action when violations occur.
• Recruit for carrier route vacancies, determining when and how to advertise for independent contractor recruitment.
• Uphold independent contractor performance standards for customer service, ensuring timely and proper delivery of all products as specified in carrier contracts.
• Ensure subscriber satisfaction with product delivery and provide recommendations for service improvements.
• Investigate and respond to concerns from independent contractor carriers regarding compensation or billing issues.
• Maintain current contracts and required documentation for all independent contractors in the assigned district.

Requirements

• High school graduate or equivalent; some college preferred.
• Previous experience in a newspaper setting is preferred but comparable education and experience will be considered.
• Proficiency in Microsoft Office Suite preferred.

Skills

• Ability to establish working relationships at all organizational levels.
• Strong interpersonal, organizational, and communication skills.
• Ability to meet deadlines in a fast-paced environment with minimal supervision.
• Customer-first orientation with strong problem-solving and analytical abilities.
• Ability to work varied hours, including late nights, early mornings, weekends, and holidays.
• Dexterity and good communication skills.