District Manager

About the role

The Torrid District Manager role is based in Charlotte, NC, and stores in GA, NC, SC, and TN. At Torrid, we're committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

Responsibilities

• Provide immediate feedback and coaching to ensure the team is providing the Torrid Experience to every customer.
• Coach store leaders on effectively scheduling staff and monitoring floor coverage to maximize selling.
• Ensure the store environment is appealing to customers and visual merchandising company standards are adhered to.
• Minimize turnover by hiring and retaining qualified people that are career focused and fit the Torrid culture.
• Communicate business objectives and provide feedback to the store teams regarding their business/financial results.
• Lead diligently and pragmatically in the execution of the company vision, Torrid's initiatives and the day-to-day operations.
• Ensure store compliance with all company policies and procedures including but not limited to operational, merchandising, financial, administration, compensation, safety, salary and loss prevention policies and procedures.
• Visit each store regularly, provides documented visit recaps a minimum of once per quarter, and audits procedures accordingly.
• Achieve sales plans and/or comp sales goals.
• Deliver District KPI performance, manage payroll hours and shrink performance within company guidelines and goals.

Requirements

• 5+ years of specialty/apparel management experience and at least 1-2 years as District Manager or equivalent.
• Knowledge of women's fashion is a must and knowledge of fashion for Torrid targeted market and plus-size customer needs is preferred.
• Minimum of high school diploma or GED. College degree a plus.
• Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• Strong communication skills including ability to work in a team environment, give honest, direct feedback and is a solid verbal and written communicator.
• Upholds and furthers Torrid's culture and values.
• Inquisitiveness and open mind regarding fashion trends.
• Maintains composure under pressure and approaches obstacles proactively.
• Approaches obstacles proactively and looks for ways to resolve problems and issues.
• Flexible and adaptive to environment, ideas, changes and challenges.
• Able to travel frequently.
• Regularly required to sit, stand, bend and lift/move up to 10 pounds. May lift/move up to 30 pounds occasionally.

Qualifications

• Dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• Strong communication skills including ability to work in a team environment, give honest, direct feedback and is a solid verbal and written communicator.
• Upholds and furthers Torrid's culture and values.
• Inquisitiveness and open mind regarding fashion trends.
• Maintains composure under pressure and approaches obstacles proactively.
• Approaches obstacles proactively and looks for ways to resolve problems and issues.
• Flexible and adaptive to environment, ideas, changes and challenges.
• Able to travel frequently.
• Regularly required to sit, stand, bend and lift/move up to 10 pounds. May lift/move up to 30 pounds occasionally.

Skills

• Leadership and coaching skills.
• Customer service and interpersonal skills.
• Time management and organizational skills.
• Ability to work independently and as part of a team.
• Knowledge of women's fashion and plus-size customer needs.

Benefits

• Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account (FSA).
• Tuition reimbursement program.
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
• Discounts on entertainment tickets and more.
• Access to a subscription to a leading online learning provider where you can earn certifications and take courses taught by industry experts across multiple business sectors.
• Opportunity for upward mobility is available at all levels of the organization.

Pay

Salary range: $85,000-$110,000.00

Schedule

Regular travel to stores is required.