District Leader I (District 14)

About the role

The District Leader I will be responsible for the achievement of specified banking center and banking center staff performance goals, on-going achievement, profitability, deposit and loan growth, and fee income. The District Leader will build, develop and lead a team that is focused on providing clients with an exceptional client experience by presenting financial solutions to meet the clients’ needs.

Responsibilities

• Build, develop, and lead a team that is focused on providing clients with an exceptional client experience and deepening relationships through service and client service follow up.
• Provide sales and service leadership, coaching and employee development for all associates within the district.
• Manage overall financial center sales and the overall performance of the District.
• Engage in coaching and recognition.
• Develop and lead a team who is knowledgeable in bank products, processes, policies and procedures, and willing to help each other and other teams in the District.
• Manage the day-to-day activities that align with The First Financial Bank Experience (FFB Experience) and coach and develop other Financial Center Managers and their teams to do the same.
• Achieve performance goals and ensure that banking center performance goals are met or exceeded, within their respective branch and the entire District.
• Manage the onboarding of new clients, ensure client follow up calls are conducted in the proper time frame.
• Ensure that all associates are delivering a quality client experience.
• Lead the daily huddles and team meetings.
• Attract new associates who align with the First Financial Bank/FOCUS culture and be a continued resource to that associate to promote engagement.
• Assist Retail Market President with interviewing prospective candidates.
• Ensure all associates actively manage their respective client relationships.
• Develop associates through observational coaching, joint sales calls, and utilization of the coaching model (R.O.P.E.).
• Maintain all operational and risk management standards.
• As a liaison between peers and the Retail Regional President, support and deliver on retail-wide initiatives, communication, and engagement.

Requirements

• 5-7 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 5-7 years demonstrated prior success with multiple sales leadership processes and execution.
• 5-7 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 5-7 years demonstrated prior success with achievement of performance goals.
• Will be able to successfully lead retail goals and objectives in their district with expert risk management oversight.
• Will have direct reports, leading other financial centers in their district.
• Must have working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Qualifications

• Minimum of 5-7 years of relevant experience and/or training.

Skills

• Strong leadership and coaching skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of banking policies and procedures.
• Ability to build and maintain strong community alliances.
• Effective problem-solving and decision-making abilities.

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.