District Consumer Banker II - Float

About the role

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Partner with appropriate internal constituencies to bring the appropriate level of expertise to the client (service or solution related).
• Ensure client follow‑up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Perform other duties as assigned to assist clients transact business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financial’s mission and values.
• Adhere to all compliance and regulatory procedures.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain and grow core client relationships, fulfill clients’ financial needs and provide a first‑class client experience.
• Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in site‑center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management through effective collaboration with the team, district and lines of business.
• Provide digital assistance and service for clients establishing or needing support with the bank’s online offerings.
• Stay informed and up to date on all bank products, processes and procedures, especially the most complex ones.
• Limit daily travel to no more than 60 miles; travel between banking centers qualifies for business‑related mileage reimbursement above the normal commute.

Requirements

• 3‑4 years of client service experience in a retail environment.
• 3‑4 years of sales and service experience with a proven track record of achieving sales and service goals in a retail setting.
• High school diploma or GED required.
• Eligible to obtain notary authorization.
• Strong bank product knowledge and solid sales skills.
• Occasionally lifts and carries up to 20 lbs.; frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.