District Banker II

About the role

As a Consumer Banker you will work with existing FFB clients and prospect for new FFB clients to deepen relationships by booking business directly and by referring, as appropriate, to internal partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Responsibilities

• Perform all functions necessary to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including:
  • Partner with internal teams to bring the right expertise to the client for service or solution needs.
  • Ensure client follow-up calls are conducted in the proper time frame.
  • Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone, and email.
• Model First Financial’s Mission and Values for peers and coworkers.
• Adhere to all compliance and regulatory procedures.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships, fulfill financial needs, and provide a fIRST Class Client Experience.
• Act as the client’s personal trusted advisor by adding value and building deep relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience through site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management through effective collaboration with the team, District, and lines of business.
• Provide digital assistance and service for clients establishing or needing support with the bank’s online offerings.
• Stay informed and up to date on all bank products, processes, and procedures, especially those that are most complex.
• Daily travel shall not exceed 60 miles per day; travel between banking centers and mileage reimbursement above current commute will qualify for business-related reimbursement.

Requirements

• 3-4 years of client service experience in a retail environment.
• 3-4 years of sales and service experience with previous success in achieving sales and service goals in a retail environment.
• High school diploma or general education degree (GED) is required.
• May obtain notary authorization.
• Possesses a strong level of bank product knowledge and solid sales skills.

Benefits

We offer relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Review our Benefits Guide for details.

• All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

Pay

$18.00 - $20.19/hour