District Consumer Banker II

About the role

The Consumer Banker position at The First Financial Bank involves working with existing and potential clients to deepen client relationships. Key responsibilities include opening accounts, performing account maintenance, supporting client engagement through active calling and follow-up, and providing digital assistance.

Responsibilities

• Perform necessary functions to open and maintain accounts.
• Run a Teller drawer as needed by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Maintain all operational and risk management standards.
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client.
• Ensure client follow-up calls are conducted in the proper time frame.
• Model the way for peers and coworkers aligned with First Financial's Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Participate in retail strategies and objectives to attract, retain, and grow core client relationships.
• Lead in the First Financial Bank Experience by being active in site center huddles and meetings.
• Collaborate with the District Specialists and lines of business to assist clients in meeting their dedicated financial needs.
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offerings.
• Stay informed and up-to-date on all bank products, processes, and procedures, especially those that are most complex.

Requirements

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• A high school diploma or equivalent.
• Possession of a notary authorization.
• A strong level of bank product knowledge and solid sales skills.

Qualifications

• High school diploma or general education degree (GED).

Skills

• Client service experience.
• Sales and service experience.
• Bank product knowledge.
• Notary authorization.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.

Benefits

We offer relevant, thoughtful benefits and programs designed to support our associates' holistic wellbeing. For more details, please refer to our Benefits Guide.

Pay

$18.00- $20.67/hour

Schedule

Daily travel shall not exceed 60 miles per day. Travel between banking centers and mileage reimbursement above current commute may qualify for business-related reimbursement.