District Account Manager - Full Time

What you’ll do

At SCA, you’ll play a key role in driving our mission to keep communities clean and safe across the country. As a District Account Manager, you’ll help support our dedicated field teams and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success—and to the communities we proudly serve.

Your daily impact:

• Primary Contact: Serve as the main point of contact for all existing customers within the district.
• Customer Engagement: Conduct regular check-ins and site visits to maintain satisfaction and uncover upsell opportunities.
• Issue Resolution: Proactively address customer concerns and coordinate with operations to resolve service-related issues promptly.
• Contract Negotiations: Manage contract renewals, negotiate pricing adjustments, and secure service expansions.
• Service Coordination: Work closely with operations to ensure all service commitments are met and exceeded.
• Performance Monitoring: Track service performance metrics and share customer feedback to drive continuous improvement.
• CRM Management: Maintain accurate records of sales activity, customer interactions, and contract updates in the CRM system.
• Reporting: Prepare and deliver weekly and monthly reports on sales performance, pipeline status, and market trends.
• Sales Plan Execution: Collaborate with the District Manager to execute the sales plan—including organic growth, scope increases, and price adjustments—to achieve or surpass annual revenue targets and outperform prior-year results.

Minimum Job Requirements

• Education: Bachelor's Degree
• Experience: 3+ years experience with account management/customer service
• Industry Experience: 1 year experience with waste management / sweeping preferred
• Technical Skills: Strong proficiency in Microsoft suite
• Skills & Competencies: Customer Relationship Management, Sales & Contract Management, Issue Resolution & Service Coordination, Performance Tracking & Reporting, CRM & Data Management

Benefits & Wellness at SCA

• 401(k) with Match
• Health, Dental, Vision & Life Insurance
• Short- & Long-Term Disability
• Indemnity Insurance
• Paid Time Off & Holidays
• Training Programs
• Team Focus
• Culture that Cares

Physical Requirements

• Lifting: Sedentary (0-10 lbs.)
• Sitting/Standing: Primarily desk-based with moderate standing or walking
• Dexterity: Ability to use computers, phones, and standard office equipment
• Visual & Auditory: Normal or corrected vision and hearing sufficient for office work