District Account Manager - Full-Time

About the role

The District Account Manager plays a crucial role in supporting SCA's mission to keep communities clean and safe. You'll serve as the main point of contact for all existing customers within the district, conduct regular check-ins and site visits, manage contract renewals, and provide essential support to ensure service commitments are met.

Responsibilities

• Primary Contact: Serve as the main point of contact for all existing customers within the district.
• Customer Engagement: Conduct regular check-ins and site visits to maintain satisfaction and uncover upsell opportunities.
• Issue Resolution: Proactively address customer concerns and coordinate with operations to resolve service-related issues promptly.
• Contract Negotiations: Manage contract renewals, negotiate pricing adjustments, and secure service expansions.
• Service Coordination: Work closely with operations to ensure all service commitments are met and exceeded.
• Performance Monitoring: Track service performance metrics and share customer feedback to drive continuous improvement.
• CRM Management: Maintain accurate records of sales activity, customer interactions, and contract updates in the CRM system.
• Reporting: Prepare and deliver weekly and monthly reports on sales performance, pipeline status, and market trends.
• Sales Plan Execution: Collaborate with the District Manager to execute the sales plan—including organic growth, scope increases, and price adjustments—to achieve or surpass annual revenue targets and outperform prior-year results.

Requirements

• Education: Bachelor's Degree
• Experience: 3+ years experience with account management/customer service
• Industry Experience: 1 year experience with waste management / sweeping preferred
• Technical Skills: Strong proficiency in Microsoft suite
• Skills & Competencies: Customer Relationship Management, Sales & Contract Management, Issue Resolution & Service Coordination, Performance Tracking & Reporting, CRM & Data Management

Benefits & Wellness at SCA

• 401(k) with Match
• Health, Dental, Vision & Life Insurance
• Short- & Long-Term Disability
• Indemnity Insurance
• Paid Time Off & Holidays
• Training Programs
• Team Focus
• Culture that Cares
• Rooted in Respect

Physical Requirements

• Lifting: Sedentary (0-10 lbs.)
• Sitting/Standing: Primarily desk-based with moderate standing or walking
• Dexterity: Ability to use computers, phones, and standard office equipment
• Visual & Auditory: Normal or corrected vision and hearing sufficient for office work