District Account Manager

About the role

Securitas Security Services USA, Inc., is the global leader in providing security solutions. Our mission is to help companies protect their most important assets. By combining state-of-the-art technology with exceptional personnel, we create custom security solutions tailored to our clients' needs. We are currently seeking a dedicated and dynamic District Account Manager to oversee our clients’ facilities in Austin, TX.

Responsibilities

• Manage day-to-day operations of the site security team, including scheduling, training, counseling, mentoring, and performance management.
• Ensure compliance with operational standards, company policies, and client expectations.
• Act as the primary point of contact for client representatives, addressing concerns and maintaining strong relationships.
• Oversee security projects from initiation to completion, ensuring they meet objectives and quality standards.
• Implement solutions to enhance efficiency, safety, and security protocols.
• Maintain operational excellence by achieving key performance indicators (KPIs) and service level agreements (SLAs).
• Develop and execute training programs and standard operating procedures for security personnel.
• Conduct audits, manage access control systems, and ensure compliance with safety regulations.
• Lead by example, demonstrating Securitas' core values of Integrity, Vigilance, and Helpfulness.

Qualifications

• Previous management and leadership experience in a security or similar environment.
• Strong operational and management skills, including planning, organizing, and decision-making abilities.
• Experience in employee scheduling, training, and performance management.
• Customer service management experience with a proven track record of delivering superior service.
• High-level qualifications in risk management and avoidance (preferred).
• Excellent communication and interpersonal skills.
• Demonstrated ability to innovate and drive positive change.
• Professionalism, ethical conduct, and integrity.
• Adaptable and data-driven with strong problem-solving skills.

Benefits

• Competitive Salary: $58,000 - $60,000 annually
• Monthly Vehicle Allowance: $600.00
• Comprehensive Benefits Package, including:
• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401(k) with company match
• Career Growth: Continuous training and leadership development
• Dynamic Work Environment: Be part of a highly engaged, results-driven team