Distribution Tech I

About the role

This position is responsible for taking orders for blood products, services and commercially prepared plasma derivatives. Prepares orders for delivery. Performs final product inspection prior to shipment. Assists with the organization of inventory. Assures the compliance of the Distribution Department with CBC's quality system requirements.

Responsibilities

• Upholds a customer service level that ensures every attempt is made to meet the following internal and external customer needs: friendliness, understanding and empathy, fairness, options and alternatives, and information.
• Maintains accurate and complete records.
• Manages incoming specimens assist internal customers with transportation needs, inquiries and requests, where possible.
• Accurately selects and processes units requiring product modification. Performs irradiation processing when required.
• Stocks and reorganizes other products/supplies as required.
• Inspects and appropriately handles inventory returned from customers.
• Schedules Sunday through Thursday, 700 am to 330 pm.
• Performs equipment checks and maintain equipment.
• Prepares and maintains blood shipment boxes.
• Manages nonconforming product/unsuitable product for example, recalls, quarantine, unsuitable returns, according to applicable procedures.
• Accurately selects units and packs orders to maintain acceptable temperatures for shipment. Performs visual inspection of units prior to shipment.
• Ships miscellaneous transfusion supplies. Ships biohazard orders appropriately.
• Appropriately responds to all alarms.
• Maintains prompt and regular attendance.
• Exemplifies CBC’s Customer Service Mission and Core Values.
• Attends departmental staff meetings.
• Attends all applicable in-house training.
• Participates in other meetings and committees as requested by your Supervisor.
• Makes recommendations to improve organizational processes.
• Will be required to follow the dress code regulations of the department.
• Any related duties as assigned.

Requirements

Education: High School diploma or equivalent.

Experience: Previous experience in customer service or performing duties in a related area.

Qualifications

Licenses / Certifications: Must complete and maintain U.S. Department Of Transportation Hazmat Transportation Security awareness training. Knowledge: FDA, CLIA, OSHA regulations. AABB standards. All applicable CBC procedures. Inventory Management, for example, First In First Out, inventory rotations etc.

Skills & Abilities

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent computer skills.
• Strong attention to detail in all work processes.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations.

Benefits

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.